Program Coach_Fitness_Damac Hills Dubai Ladies Fitness First UAE_Ventura Mall Dubai

Role Overview

Program Coach (Fitness) at Fitness First UAE, located at Damac Hills Dubai, Ventura Mall Dubai, and other Fitness First locations. You will guide and inspire members to achieve their fitness goals and lead healthier lifestyles.

Role Purpose

To provide personalized training and coaching underpinned by expertise in human physiology, physical transformation, mindset coaching, and nutrition. You will help members undergo meaningful fitness transformation, empower lasting lifestyle change, and serve as a role model of healthy living while fostering a supportive and motivating environment within the club.

Key Responsibilities

Role Execution

• Maintain high-level customer service on the gym floor at all times.
• Uphold Fitness First brand standards on the gym floor.
• Provide market-leading fitness expertise to all members.
• Engage with members, delivering fitness and motivational support.
• Perform across all Fitness KPIs.
• Demonstrate attentiveness on the gym floor, assisting members with exercise correction and providing high-standard instruction and advice to ensure safety and maximize exercise effectiveness.
• Ensure clean and fully operational facilities at all times.
• Understand the business game plan and winning ways.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules, including ensuring members clean equipment after use and return it to allocated storage.
• Support all club events and actively promote Fitness First services to maximize member engagement with their gym membership.
• Maintain relevant communication channels with members to accommodate feedback and criticism, ensuring members feel welcome and valued.
• Use member names when interacting with them and politely introduce yourself to members you do not know.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to your client base.

Training & Development

• Complete certification for MY ZONE, 6D, and RISE training via the Fitness First Education Academy.
• Develop in-depth knowledge of MY ZONE, including using the belt at least 12 times monthly.
• Maintain genuine interest in latest developments in the fitness industry and keep product knowledge up to date at all times.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Conduct consistent one-to-one sessions with FTL or HFM to learn about overall company business and ensure continuous professional development.
• Complete Personal Training qualification in line with UAE REPS requirements.
• Conduct personal training sessions and build your business in order to progress to Advanced PT in line with PT model.

Minimum Performance Criteria

• Fully understand and deliver company Fitness KPIs.
• Wear full Fitness First uniform and name badge provided at all times.
• Conduct 1 x floor shift per day wearing "free to help" T-shirt.
• Wear grey PT T-shirt while conducting PT or new member induction sessions.
• Fully utilize success diary.
• Deliver own PT sessions (in line with PT model) and new member induction sessions to company standard.
• Maintain brand standards on gym floors.
• Conduct minimum of one 6D class per week (under FM and CGM discretion).
• Assist the CGM, FOHM, MSRM, HFM, and GXM in their role functions if they require assistance.

Performance Administrative Functions

• Complete monthly goal setting with FTL, HFM, or CGM.
• Update and analyze daily your personal training and new member induction sessions onto the Fitness Enterprise System.
• Update daily rota and ensure all information is correct and clients are confirmed the day before.
• Maintain 7 days advance client booking.
• Note that inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements.
• Ensure personal training clients sign each session after completion and keep all contracts together on file, readily available within the club.
• Assist FTL and HFM with rota administrative functions.
• Attend at least 1 x coaching session with your FTL or HFM per week.
• Maintain REPS certification by completing 10 CPD points per year.
• Assist FTL and HFM in the weekly maintenance checklist.
• Inform all members of expiry of personal training sessions and complete the contract extension form with all pertaining documents (such as medical or travel evidence) to support the extension request.
• Inform all personal training members at the signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the session missed.
• Ensure that members sign the cancellation policy every time they start a personal training contract.
• By the 25th of a calendar month, provide your FTL/HFM a copy of your next month's business plan with all new client sales, renewal client sales, referrals, and new member induction conversion.
• At the end of a calendar month, provide all personal training session white copies with all client signatures to your FTL/HFM so they can audit all sessions prior to commission approval.
• Attend all meetings as required by the business.

Departmental Liaison

• Promote efficiency and team spirit across all departments.
• Take ownership of your gym floor and club, informing your FTL/HFM and GM of any maintenance or general issues that occur.
• Promote Fitness First brand at all times, even when outside working hours.

Qualifications & Experience

• Secondary Education – A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent, or currently working towards certification (enrolled).

Skills & Competencies

• Expertise in human physiology.
• Knowledge of physical transformation and programming.
• Mindset coaching capability.
• Nutrition knowledge and guidance.
• High standard of exercise instruction and correction.
• Product knowledge across Fitness First offerings.
• Strong communication and interpersonal skills.
• Ability to foster supportive and motivating environments.