Product Support Operations Manager (Retrofit, Repair, Mod & Maint)

Role Overview

Product Support Operations Manager (Retrofit, Repair, Mod & Maint) at Boeing Qatar Incorporated, located at Al Udeid Air Base, Doha, Qatar. This is a 100% onsite, locally hired position operating within a Mission Critical fast-paced Contractor Logistics Support (CLS) maintenance environment.

Role Purpose

Operate in a complex, multi-organizational customer environment to manage F-15 product support operations, deliver against contractual requirements, and ensure mission execution alongside peers, teams, and customers in a dynamic and operationally focused atmosphere.

Key Responsibilities

Operations Management

• Manage day-to-day maintenance operations across multiple areas of operations, ensuring compliance with contractual, customer, and organizational procedures and standards at all times.
• Ensure timely execution of all maintenance activities, returning customer aircraft to service in a timely manner and to the required standard.
• Provide oversight and approval of performance approaches, acquire resources, and maintain quality, safety, schedule, and cost plans.
• Represent the program and organization as a prime contact on local day-to-day operations.

Planning & Workflow

• Analyze Technical Orders (TOs), Time Compliance Technical Orders (TCTOs), engineering and maintenance documents to determine workflow, resources, capacity, and execution timelines.
• Conduct manpower planning, staffing, time management, and develop training and personal development plans.

Stakeholder & Customer Management

• Develop interface with multiple stakeholders as well as internal and external functions to ensure seamless delivery of maintenance services.
• Build enduring customer intimacy and relationships at appropriate client organization levels.
• Act as ambassador for The Boeing Company with client organizations.
• Brief U.S. Government Customers on status of performance.

Financial & Cost Management

• Manage cost targets and identify cost reduction initiatives within the maintenance services environment.

Quality, Safety & Compliance

• Work with the Quality Team to address occurrences and audit findings in a timely manner.
• Promote innovation and champion continuous improvement initiatives including Safety Culture, First Time Quality, Foreign Object Damage (FOD) Reporting, Safety Management System (SMS), and One Boeing Production System (BPS).
• Meet training requirements for mandatory enterprise and non-enterprise training.

People & Team Leadership

• Lead, motivate, and develop high-performing teams within an exciting and demanding arena.
• Conduct performance management and personal development of team members.

Qualifications & Experience

• Minimum one year of experience in a leadership role (team leader, temporary manager, large-scale cross-functional project or program management, or formal manager experience) OR completion of the Boeing internal course "Exploring Leadership."
• Minimum one year of experience providing technical and performance oversight of aircraft maintenance or modifications, including briefing U.S. Government Customers on performance status.
• Demonstrable knowledge of AFI 21-101.
• Minimum five years' experience and proficiency with Microsoft Office applications.
• Preferred: Five or more years of experience with F-15 aircraft systems.
• Preferred: Experience in leading operations efforts from cradle to grave.
• Preferred: Experience in integrating multiple priorities and mission requirements simultaneously.
• Preferred: Experience in one or more of the following domains: Maintenance/Modification, Field Service and/or Maintenance Leadership, Military Program Support, Financial/Business Acumen, or Foreign Military Sales (FMS) Government Contracting Requirements and Compliance.

Skills & Competencies

• Fighter aircraft experience and 21-101 process knowledge.
• Technical and performance oversight capability.
• Microsoft Office proficiency.
• Leadership and team development capability.
• Self-starter with correct aptitude and attitude to build enduring customer relationships.
• Ability to motivate and develop high-performing teams.
• Energetic, dynamic, and operationally focused mindset.

Additional Information

Security Clearance

This position requires the ability to obtain a U.S. Security Clearance. The U.S. Government requires U.S. Citizenship. An interim U.S. Secret Clearance Pre-Start and final U.S. Secret Clearance Post-Start are required.

Travel & Relocation

• Ability to travel domestically and/or internationally on short notice.
• Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
• Employer is willing to sponsor applicants for employment visa status.

Employment Terms

• Employment is contingent on the candidate's ability to satisfy all labor and immigration formalities of the country.
• This is an international, locally hired position in Al Udeid, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. Compensation will be commensurate with experience and qualifications and in accordance with applicable Qatari law.
• Employment is subject to the candidate's ability to satisfy all Qatari labor and immigration formalities.