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Role Overview
Product Manager (Fulfilment & Operations) at BRKZ, Saudi Arabia.
Company Overview
BRKZ is Saudi Arabia's fastest-growing construction-tech startup backed by top regional and global VCs. The platform provides contractors instant access to 7,000+ building-material SKUs from 1,100+ vetted suppliers through a web platform, mobile apps, and WhatsApp channels. Orders include quotes in minutes and buy-now-pay-later financing. In two years, BRKZ has onboarded 850+ contracting companies, supported giga-projects including NEOM and King Salman Park, and scaled RFQs to $350 million while maintaining positive unit economics.
Role Purpose
As the Product Manager for Fulfillment and Operations, you will lead and own outcomes within the fulfillment domain. You will streamline the order lifecycle from commitment to closure, proactively reduce manual workflows, operational delays, and errors, and ship high-reliability products that serve as the daily operational backbone for the Procurement, Operations, and Accounting teams.
Key Responsibilities
Problem Definition & Scope
- Own problem definition, scope, and success metrics for fulfillment flows.
- Map end-to-end workflows from purchase order to delivery to reconciliation.
- Identify friction, rework, and failure points across people, process, and systems.
Requirements & Delivery
- Write clear requirements, acceptance criteria, and release definitions.
- Partner with Tech Leads in a two-in-a-box model with shared accountability.
- Partner with Engineering to improve SDLC efficiency using AI-assisted tooling.
Prioritization & Strategy
- Prioritize work based on operational impact, business value, effort, and risk.
- Identify and deliver automation and AI-assisted workflow opportunities.
- Lead reviews, decisions, and trade-offs with senior stakeholders.
Stakeholder Alignment
- Align Operations, Finance, Procurement, and Supply stakeholders.
- Ability to challenge stakeholders and hold clear product positions.
AI & Automation
- Work with Data and Engineering to ship AI-enabled features.
- Use AI tools to accelerate discovery, analysis, and synthesis.
- Apply AI to improve backlog quality, requirements clarity, and delivery throughput.
Measurement & Impact
- Measure adoption, accuracy, cycle time, and operational impact post-launch.
Qualifications & Experience
- 5–7 years of product management experience.
- Ownership of operational or workflow-heavy products.
- Hands-on experience using AI tools across discovery, delivery, or operations.
- Experience shipping automation or AI-assisted features.
- Experience improving product team throughput or quality.
- Strong systems thinking across people, process, and tools.
- Comfort with operational metrics, dashboards, and impact tracking.
- Strong facilitation, presentation, and decision-making skills.
Nice to Have
- Experience in logistics, supply chain, or marketplaces.
- Exposure to finance operations, invoicing, or reconciliation.
- Familiarity with LLM-based tools, workflow automation, or agents.
Skills & Competencies
- Systems thinking across people, process, and tools.
- Operational metrics, dashboards, and impact tracking.
- Facilitation, presentation, and decision-making.
Additional Information
- Exciting stock options and premium health insurance.
- Attractive compensation package.
- Product-first mindset.
- High responsibility and independence early on with opportunity to impact the entire business.
- Non-stop learning culture.
- Best idea wins; open to suggestions for improvements.
- Certain positions' eventual grading may be subject to interview performance, allowing great talent to advance based on impact regardless of years of experience.