Procedures Controller - Cargo

Role Overview

Procedures Controller - Cargo at Etihad Airways, based in Abu Dhabi, United Arab Emirates.

Company Overview

Etihad Airways is the UAE's national airline, operating from its hub in Abu Dhabi. The organization connects people across continents and cultures while executing the "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.

Role Purpose

Develop, maintain, and update cargo and ground operations documentation in accordance with international regulations, UAE GCAA standards, and Etihad internal policies. Ensure all procedures align with safety, security, and operational requirements across the global airport network.

Key Responsibilities

Documentation Development & Maintenance

• Participate in the creation, maintenance and updating of the Etihad Cargo Services Manual (CSM), Etihad Cargo Bulletins, Process Manual Cargo (PM-CG), and local operating procedures.
• Support the development of the Ground Operations Manual (GOM) and related documentation, including all applicable safety and security standards and requirements.
• Develop, document and communicate general and applicable local level aircraft handling and servicing procedures.
• Research appropriate aircraft handling and servicing procedures in readiness for the introduction of new aircraft types.

Compliance & Audit

• Conduct and record gap analyses to support the alignment requirements of Ground Operations documentation with applicable regulations and standards.
• Support departmental preparation for regulatory, corporate and industry audits.

Access & User Management

• Maintain and monitor user credentials for documentation access platforms for external ground operations users across the global airports network.
• Ensure all creation and deletion requests are performed promptly and confirmed to the applicable Airport Managers.
• Conduct documentation user and access reviews, sharing statistics with Airport Managers.
• Coordinate user creation and deletions as required.

Stakeholder Communication & Coordination

• Update and communicate station information changes to applicable airports and stakeholder departments.
• Provide appropriate feedback to line manager on progress and any issues relating to policies, procedures and tasks associated with station start-ups and ground handling service provider changes.

Training & Support

• Arrange and deliver ground operations training to Etihad and third-party service provider personnel as operationally required and according to individual training authorization.
• Support Manager Cargo Procedures with delegated cargo operations documentation-related tasks as and when required.

Qualifications & Experience

• Bachelor's degree, preferably in Aviation Management or Business Administration.
• Minimum five years' previous aviation industry experience within airline operations or ground operations.

Additional Information

• Full details are available on the employer's original posting.