Private Bank - Client Service Executive, Middle East - AVP

Role Overview

Private Bank - Client Service Executive, Middle East - AVP at Deutsche Bank. The position is based in the Middle East and supports Deutsche Bank's Wealth Management business.

Company Overview

Deutsche Bank's Private Bank corporate division combines the bank's expertise in private banking with Postbank corporate division in Germany, the Private and Commercial Bank International and Wealth Management. Deutsche Bank's Wealth Management business is one of the largest wealth managers worldwide, offering a broad range of traditional and alternative investment solutions to wealthy individuals, entrepreneurs, family offices and foundations. The bank operates through a global network and collaborates closely with the Corporate Bank, Investment Bank and DWS to deliver bespoke wealth planning, asset management, loans and deposits across successive generations and international borders.

Role Purpose

Provide comprehensive operational and administrative support to the Team Head, Relationship Managers and Investment Managers to facilitate day-to-day business activities and client servicing. Act as the primary liaison between Relationship Managers and clients for all operational requests, coordinating with key stakeholders across onshore and offshore locations to ensure timely resolution of requests and issues.

Key Responsibilities

Client Support & Communication

• Handle and respond to Relationship Manager requests and client queries related to account documentation, account balances, account maintenance activity, statement information, general product and service information.
• Act as the primary point of contact for Relationship Managers and clients for all operational requests by liaising with key stakeholders onshore and offshore, including Cross Border, CLM and Business Management teams.
• Attend client meetings along with Relationship Managers when required to provide support and meet client requirements.
• Provide support to Relationship Managers in performing client after-sales tasks.

Account & Documentation Management

• Assist Relationship Managers in the new account opening process, including preparation of comprehensive account opening packs for submission to CLM team post client signature.
• Possess good knowledge for review and preparation of client-signed quality packs including Booking Centre documents to be submitted to local CLM team for new account opening.
• Ensure all operational tasks related to client accounts are completed in a timely manner to ensure satisfactory service levels to clients.
• Manage the daily mailing of documentation to relevant booking centres where applicable.
• Follow up promptly on any Booking Centre or regulatory document deficiencies to help Relationship Managers achieve their Key Risk Indicators.

Coordination & Administration

• Assist Relationship Managers in liaising with CLM, AFC, OBS and KYC Review Team for follow-up and provision of additional information or documentation if requested.
• Ensure timely assistance in input of call reports provided by Relationship Managers and proper record retention of call reports in Group shared folders, protected at all times, wherever applicable.
• Coordinate marketing events invitations and approvals.
• Liaise with IT for arranging video conference meetings and calls.
• Manage time effectively and multitask across multiple priorities.

Compliance & Knowledge Management

• Remain current and thorough on operational processes, services and the firm's systems and applications.
• Develop good understanding of the governing regulatory framework and uphold relevant policies and procedures to mitigate risks and ensure the Bank is protected.

Team & Project Engagement

• Foster strong working relationships across coverage, product and infrastructure divisions.
• Participate in all Asset Management group projects and meetings.
• Handle any regulatory and non-regulatory projects within stipulated deadlines.
• Ensure back-up responsibilities in the absence of other support staff to ensure business continuity.

Qualifications & Experience

• Bachelor's degree or equivalent; Master's degree is a plus.
• Minimum 5 years' experience in wealth management as an assistant or in a sales support role.
• Fluency in English; Arabic proficiency is a plus (written and verbal).

Skills & Competencies

• Strong time management and multitasking ability.
• Strong interpersonal, communication and consulting skills.
• Excellent teamwork skills and the ability to work in virtual global teams and matrix organizations.
• Client-centric mindset.

Additional Information

Benefits

• Life Insurance.
• Accidental Death Insurance.
• Permanent Partial Disability Insurance.
• Private Medical Insurance for you, your spouse and dependent children.
• Flexible working arrangements.
• 30 days of annual paid leave, plus public holidays and flexible working arrangement.
• DB contributions to Employee Workplace Savings "Gosi" plan (for Saudi nationals only).

Support & Development

• Flexible working to assist you in balancing your personal priorities.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.
• Training and development to help you excel in your career.