وصف الوظيفة
Role Overview
Principal Customer Enablement Specialist at AspenTech, based on-site with a strategic customer in the Middle East. This full-time role reports to the Director of Professional Services.
Role Purpose
Deliver on-site technical support, training, and enablement activities for AspenTech's Subsurface Science & Engineering Formation Evaluation product suite (Aspen Geolog) to one of the company's largest strategic customers in the Middle East. Act as a trusted advisor, combining deep technical expertise with interpersonal excellence to guide users in leveraging SSE technology effectively and identifying innovative solutions that drive long-term customer and business success.
Key Responsibilities
Customer Support & Enablement
- Provide on-site customer services that drive user engagement and sustain product usage.
- Troubleshoot and resolve complex technical and engineering-related problems reported by customers using Aspen Geolog.
- Deliver comprehensive training to ensure customer understanding of software functionalities and workflows.
- Develop strong relationships with the customer, building understanding of their business needs and challenges.
Issue Resolution & Escalation
- Own the escalation of customer issues and drive cross-functional resolution within AspenTech.
- Proactively take the lead in resolving complex technical issues and difficult organisational problems using an innovative approach.
Collaboration & Product Enhancement
- Collaborate with R&D and Product Management to drive continuous product enhancements.
- Collaborate with other AspenTech functions to maintain and develop business opportunities.
Compliance & Reporting
- Adhere to contractual obligations and communicate potential gaps to Management.
- Provide activity reports to Customer and Management as needed.
- Provide timely reporting of KPIs for operations, financial, and corporate requirements.
Business Development
- Identify opportunities that create value for customers with a strong customer-first mindset.
- Manage multiple responsibilities and competing priorities.
Qualifications & Experience
- Bachelor's or Master's degree in a Geoscience-related discipline such as Geology, Petrophysics, or Petroleum Engineering.
- Minimum 10+ years of relevant experience in formation evaluation or petrophysics.
- Minimum 5+ years of experience with Aspen Geolog software.
- Previous experience working on-site with customers is a plus.
Skills & Competencies
- Ability to present complex information in a clear and concise manner.
- Strong written and verbal communication skills.
- Deep technical expertise in formation evaluation and petrophysics.
- Ability to identify opportunities that create value for customers.
- Customer-first mindset.
- Proactive problem-solving with an innovative approach.
- Ability to manage multiple responsibilities and competing priorities.
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