وصف الوظيفة
Role Overview
Presales Expert at Zain Group. This role supports the Zain Customer Experience (CX) products business through solution consulting, business development, and customer engagement activities.
Role Purpose
Support Zain Customer Experience (CX) products business growth by combining solution consulting, business development, and customer engagement activities. Understand customer requirements, recommend appropriate CX and AI solutions, prepare technical and commercial proposals, support customer demonstrations and workshops, and assist the sales team throughout the sales lifecycle while representing Zain in customer and industry engagements.
Key Responsibilities
Customer Engagement & Discovery
- Engage with customers to understand business, operational, and customer experience requirements through discovery meetings and workshops.
- Build and maintain strong relationships with customers, partners, and technology vendors.
Solution Development & Consulting
- Recommend suitable CX solutions including Contact Center, Omnichannel, AI Chatbot, AI Voice Bot, CRM, and CX Advisory services.
- Collaborate with internal technical teams and technology partners to develop end-to-end CX and AI solutions.
- Develop business cases, ROI models, and value propositions for proposed solutions.
- Support pricing, licensing, solution sizing, and commercial proposal preparation.
Proposal & Commercial Documentation
- Prepare technical and commercial proposals, Bills of Quantity (BoQ), Statements of Work (SoW), and responses to RFPs, RFIs, and tenders.
- Support the sales team throughout the sales cycle from opportunity qualification to proposal submission.
Customer Demonstrations & Workshops
- Support customer demonstrations, workshops, Proof of Concepts (PoCs), and executive presentations.
Content & Thought Leadership
- Create technical content, case studies, solution briefs, and presentation materials to support marketing initiatives.
- Contribute to LinkedIn campaigns and thought leadership related to CX, AI, and Digital Transformation.
- Maintain up-to-date knowledge of industry trends, emerging technologies, and CX solutions.
External Representation & Events
- Represent Zain during customer meetings, exhibitions, conferences, webinars, and industry events.
General
- Perform any other related duties as assigned or needed.
Qualifications & Experience
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, Business Administration, or a related field.
- 8-10 years of experience in Presales, Business Development, Solution Consulting, Customer Experience, Contact Center, ICT, Digital Transformation, or Enterprise Technology Solutions.
- Experience in preparing proposals, tenders, RFP/RFI responses, and commercial documentation.
- Experience in customer engagement and executive-level presentations.
- Relevant professional certifications in Presales, Solution Consulting, Sales Excellence, Business Analysis, Proposal Management, Negotiation, Customer Experience, or Project Management will be considered an advantage.
Skills & Competencies
- Knowledge of Customer Experience (CX), Contact Center, AI, CRM, Cloud, and Digital Transformation solutions.
- Presales and Solution Consulting expertise.
- Customer Experience (CX) knowledge.
- AI and Automation awareness.
- Proposal and Tender Management.
- Business Development.
- Executive Presentation Skills.
- Strong presentation, communication, negotiation, and stakeholder management skills.
- Stakeholder Management.
- Commercial and Financial Awareness.
- Market and Competitive Analysis.
- Partner and Vendor Management.
- Strong commercial awareness and business acumen.
- Excellent analytical, problem-solving, and project coordination skills.
- Ability to manage multiple opportunities in a fast-paced environment.
- Experience with Genesys Cloud CX, Freshworks, Microsoft Dynamics, Salesforce, or similar enterprise platforms is an advantage.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—