Premier Resident Engineer (PRE)-Riyadh Area

Role Overview

Premier Resident Engineer (PRE) at Extreme Networks in the Riyadh Area. The PRE is a member of the Premier Support Delivery Organization, providing an enhanced level of post-sale support to customers who purchase the white glove program above their maintenance contract.

Company Overview

Extreme Networks is a global leader in Enterprise Cloud Networking with over 50,000 customers globally. The company provides end-to-end, cloud-driven networking solutions and top-rated services and support. Extreme Networks has hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

Role Purpose

Deliver technical guidance, technical recommendations, issue escalation support and consultation for Extreme Network products to designated Premier Support customers, enabling them to accelerate their digital transformation efforts.

Key Responsibilities

Technical Support & Guidance

• Provide technical guidance and technical recommendations to Premier Support customers.
• Deliver issue escalation support for Extreme Network products.
• Offer consultation services for the Extreme Network products used by designated customers.