Practice Manager

Role Overview

Practice Manager at Ontime Healthcare, a growing healthcare and wellness clinic based in Jumeirah, Dubai, offering medical, aesthetic, and wellness services including injectable treatments, skin and facial procedures, laser-based treatments, body and wellness services, and personalized aesthetic solutions.

Company Overview

A luxury healthcare and wellness clinic in Jumeirah, Dubai, focusing on personalized, patient-centered care delivered using modern technologies and evidence-based approaches.

Role Purpose

Oversee the day-to-day operations and patient experience of a luxury clinic, ensuring efficient workflows, exceptional service standards, regulatory compliance, and sustainable business growth while leading clinical and administrative teams.

Key Responsibilities

Operations & Clinic Management

• Oversee day-to-day clinic operations, ensuring efficient workflows and consistently high service standards.
• Maintain the high operational and service standards expected within a luxury clinic environment.
• Monitor appointments, staffing, resources, and overall practice performance.

Team Leadership & Development

• Manage and lead clinical and administrative teams, supporting performance, coordination, and professional development.

Patient Experience & Retention

• Oversee the complete patient journey and VIP experience, ensuring exceptional and personalized service at every touchpoint.
• Support patient retention, relationship management, and business growth while maintaining a patient-centered approach.

Compliance & Standards

• Ensure clinic operations comply with DHA requirements, internal policies, quality standards, and applicable healthcare regulations.
• Monitor patient feedback to maintain service excellence.

Qualifications & Experience

• European candidates only.
• Minimum 5+ years of relevant experience managing a luxury or premium clinic or healthcare practice.
• DHA license or eligibility preferred, where applicable to professional background.
• Strong experience in clinic operations, team leadership, VIP patient relations, and service excellence.

Skills & Competencies

• Excellent leadership, communication, organizational, and problem-solving skills.
• Polished and professional presentation with the ability to engage confidently with high-profile and discerning clientele.
• Strong commercial awareness with understanding of patient retention and practice performance.

Additional Information

• Available to join preferably by December.
• Open to candidates seeking full-time or part-time opportunities.