Practice Manager

Role Overview

Practice Manager at King's College Hospital London. The role involves day-to-day operational management of designated clinical practice areas within KCH Healthcare Dubai, ensuring efficient, effective and safe delivery of outpatient department services.

Company Overview

King's College Hospital is delivering the Best of British Healthcare system in the region by introducing service institutes across the organization. The hospital operates multiple specialized institutes including Musculo Skeletal & Sports Medicine Services, Women's Health Services, Children's Health Services, Neurosciences, Medical Services, Surgical Services, Gastroenterology & Hepatology Services, and Diabetes & Endocrinology Services.

Role Purpose

The Practice Manager acts as the operational bridge between clinical teams, translating strategic goals into tangible service improvements. The role requires a highly organized, patient-focused leader who can manage multi-professional teams, optimize resource utilization, maintain regulatory compliance, and drive excellence in patient experience across all areas of accountability.

Key Responsibilities

Operational Management

• Oversee and manage day-to-day operational activities of assigned clinical practice areas, ensuring services are delivered safely, efficiently and in accordance with agreed standards.
• Monitor patient flow, appointment scheduling, waiting times and clinic utilization.
• Implement improvements to optimize service delivery and patient throughput.

People Management & Workforce

• Provide visible, effective line management to administrative and operational staff.
• Foster a positive, inclusive and high-performance team culture.
• Oversee workforce planning, rostering, annual leave management and deployment.
• Ensure adequate staffing levels and skill mix at all times.

Patient Experience & Stakeholder Engagement

• Act as primary point of escalation for complex patient concerns and complaints.
• Ensure timely resolution and compassionate approach to patient and family experience.
• Develop and maintain productive working relationships with medical consultants, nursing teams, allied health professionals, and support services.
• Facilitate seamless patient pathways.

Strategic Development

• Contribute to development and implementation of KCH operational strategy.
• Support service line expansion plans and digital transformation initiatives.
• Support commissioning and opening of new KCH practice sites or satellite clinics as required.
• Manage project planning, stakeholder engagement and operational readiness.

Clinical Governance & Quality

• Champion culture of safety, quality and continuous improvement across all practice areas.
• Actively participate in clinical governance committees and quality improvement programmes.
• Monitor and report on key performance indicators (KPIs) relating to patient safety, clinical quality, patient experience and operational efficiency.
• Develop action plans to address areas of underperformance.

Financial & Resource Management

• Manage operational budget for assigned practice areas.
• Monitor expenditure against budget, identify variances and implement corrective actions.
• Identify opportunities for cost efficiency and revenue optimization without compromising quality or safety.
• Contribute to annual business planning processes.

Safety, Quality, Governance and Professional Standards

• Support sustainability and Global Health Impact (GHI) goals by practicing environmentally responsible care.
• Reduce waste, follow proper disposal and segregation processes.
• Use resources efficiently and participate in related training.
• Report opportunities for improvement.
• Follow all patient safety, quality, infection control and risk-management procedures.
• Report safety events and near misses.
• Participate in workplace violence-prevention training.
• Escalate concerns using approved communication tools such as Situation–Background–Assessment–Recommendation (SBAR).

Qualifications & Experience

Education

• Bachelor's degree in Healthcare Management, Business Administration, Nursing, or related clinical or management discipline from a recognized university.
• Master's degree desirable.
• Relevant postgraduate management qualification such as PgCert or PgDip in Healthcare Leadership or Management is advantageous.

Experience

• Minimum five years' progressive experience in healthcare operations, nursing or practice management within an acute or primary care setting.
• Experience ideally within the UAE or comparable international healthcare environment.

Knowledge & Skills

• Sound knowledge of UAE healthcare regulatory frameworks, including Dubai Health Authority (DHA) licensing, patient rights legislation and clinical governance requirements.
• Strong understanding of Joint Commission International (JCI) accreditation standards and their application in private hospital or outpatient setting.
• Competence in budget management, financial reporting and resource planning.

Additional Information

• Open to all Nurses, Allied Health and Administrative candidates who qualify for the role.
• Positions available across eight clinical institutes: Institute of Musculo Skeletal & Sports Medicine Services, Institute of Women's Health Services, Institute of Children's Health Services, Institute of Neurosciences, Institute of Medical Services, Institute of Surgical Services, Institute of Gastroenterology & Hepatology Services, and Institute of Diabetes & Endocrinology Services.
• Attractive compensation and benefits offered.
• Submit curriculum vitae to KingsCareers@KCH.ae with subject line: Practice Manager – Institute Name.
• Deadline for submission of interest: 24 August 2026.
• Only shortlisted candidates will be called for interview.