وصف الوظيفة
Role Overview
Pool & Beach Supervisor at Banana Island Resort Doha By Anantara, a global luxury hotel and resort brand rooted in Thai culture and committed to authentic hospitality.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand, inspired by the Sanskrit word meaning "without end." The brand embodies freedom, movement, and harmony, welcoming guests across the world's most captivating locales—from pristine beaches and private islands to ancient sites and vibrant metropolises. The company is built on a spirit of generosity, warmth, and heartfelt hospitality.
Role Purpose
The Pool & Beach Supervisor oversees daily operations of the hotel's swimming pool and beach facilities, ensuring exceptional guest service, high standards of cleanliness, and strict compliance with health and safety regulations. The position supervises pool and beach attendants, coordinates daily operations, monitors facilities and equipment, and ensures a safe and enjoyable experience for all guests.
Key Responsibilities
Supervision & Team Management
- Lead, motivate, train, and monitor the performance of Pool & Beach Attendants and Lifeguards.
- Prepare staff schedules and allocate duties according to operational requirements, where applicable.
- Conduct daily team briefings and communicate important operational information to staff.
Facility Operations & Maintenance
- Supervise the daily operations of the swimming pool and beach areas.
- Ensure the pool and beach areas are clean, organized, safe, and well-presented at all times.
- Conduct regular inspections of pool, beach, sun loungers, umbrellas, cabanas, showers, changing areas, and other facilities.
- Ensure all pool and beach equipment is properly maintained, stored, and used safely.
- Ensure proper opening and closing procedures are completed for the pool and beach areas.
Health, Safety & Compliance
- Monitor pool water quality and ensure appropriate testing and recording are carried out according to hotel and regulatory standards.
- Ensure lifeguard coverage and safety procedures are maintained at all times during operating hours.
- Monitor guest activities around the pool and beach and intervene promptly when unsafe behavior is observed.
- Ensure all safety, emergency, hygiene, and operating procedures are strictly followed.
- Report maintenance issues, damaged equipment, safety hazards, or other concerns immediately to the appropriate department.
- Ensure all incidents and accidents are reported immediately and documented according to hotel procedures.
- Assist in emergency situations and coordinate with Security.
Guest Service & Experience
- Welcome guests, provide information about pool and beach facilities, and promote available services and activities.
- Assist guests with sun loungers, towels, umbrellas, cabanas, and other pool and beach requirements.
- Handle guest requests, concerns, and complaints professionally and ensure timely resolution.
Operations & Administration
- Coordinate with Housekeeping, Engineering, Security, Recreation, and other departments to maintain smooth operations.
- Ensure adequate supplies of towels, amenities, cleaning materials, and operational equipment.
- Monitor and control departmental inventory and report shortages or damaged items.
- Maintain accurate records of pool water testing, incidents, maintenance issues, lost and found items, and other departmental activities.
Additional Information
- Full details are available on the employer's original posting.