Polisher

Role Overview

Polisher at Marriott, St. Regis Hotels & Resorts. This position is based at a luxury hotel property.

Company Overview

St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. The brand has remained committed to an uncompromising level of bespoke and anticipatory service for all guests, delivered by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as signature Butler Service. St. Regis is part of the Marriott International portfolio of brands.

Role Purpose

The Polisher responds to guest repair requests, performs preventive and corrective maintenance on building systems and equipment, and ensures all guest-facing areas and guestroom items are maintained to the highest standards of cleanliness and function.

Key Responsibilities

Guest Service & Communication

• Respond and attend to guest repair requests.
• Communicate with guests and customers to resolve maintenance issues.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Preventive Maintenance

• Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication.
• Visually inspect tools, equipment, or machines.
• Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings.

Equipment & Systems Troubleshooting

• Test, troubleshoot, and perform basic repair on all types of equipment.
• Repair plumbing items including plunging toilets and unclogging drains.
• Repair electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices.
• Replace electrical switches and outlets and other guestroom items.
• Program televisions.
• Display basic knowledge or ability to acquire knowledge in air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and general building systems.

Surface Preparation & Repairs

• Perform all surface preparation, painting, minor drywall and wood trim repair.
• Replace light bulbs and air conditioning filters.
• Complete thorough cleanup of painting or repair areas.
• Perform repairs on interior and exterior landscaping.
• Perform repairs on external landscaping sprinklers.

Maintenance Operations

• Maintain maintenance inventory and requisition parts and supplies as needed.
• Communicate each day's activities and problems that occur to other shifts using approved communication programs and standards.
• Perform general housekeeping and engineering-related inventory duties.
• Use the Lockout/Tagout system before performing any maintenance work.
• Display basic computer skills including inputting air handler schedules and making temperature changes.
• Carry equipment such as tools and radio.

Safety, Compliance & Professionalism

• Follow all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Adhere to quality expectations and standards.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.

Physical Tasks

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Perform heavier lifting or movement tasks with assistance.
• Move up and down stairs, service ramps, and ladders.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Enter and locate work-related information using computers.
• Perform other reasonable job duties as requested.

Qualifications & Experience

Education

• High school diploma or G.E.D. equivalent.

Experience

• Some experience in general maintenance, exterior and interior surface preparation and painting.
• Experience in hotel engineering or maintenance is a plus.

Certifications & Licenses

• Valid driver's license required.

Skills & Competencies

• Basic computer skills.
• Basic knowledge of air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and general building systems.
• Clear and professional communication.
• Ability to work collaboratively in a team environment.
• Physical capability to move, lift, carry, push, pull, and place objects up to 50 pounds and perform heavier lifting with assistance.

Additional Information

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.