Platform Ops Lead

Role Overview

Platform Ops Lead at NTT Data Limited. On-site working.

Company Overview

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries with access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Role Purpose

The Platform Ops Lead is a development management role responsible for supervising and controlling technologies and providing technology support, analyzing systems and processes for deployment, and ensuring fit for purpose. This role provides, operates and maintains technology within the organization and is involved in tactical planning whilst contributing to the fostering of a collaborative and innovative team culture focused on operational excellence.

Key Responsibilities

Strategy & Planning

• Coordinate the execution of the IT strategy ensuring alignment to the overall business strategy.
• Provide input into the technology planning of the organization ensuring that strategic and high impact technologies are utilized to ensure competitive positioning.
• Participate in the development of annual technology goals and detailed plans for goal accomplishment.
• Assist with the identification of emerging information technologies to be assimilated, integrated and introduced within the infrastructure and ensure that the company stays current and competitive in terms of infrastructure and services.

Technology Management & Operations

• Ensure that network equipment, hardware and software, services meet the business requirement.
• Coordinate the development, design and implementation of new applications and changes to existing systems and software packages.
• Manage and maintain applications and systems and the acquisition, installation and maintenance of the local area network hardware and/or software.
• Ensure the continual functioning of mission critical operations and assist with the planning, organizing, directing, controlling and evaluation of the operations of the information systems.

Policy & Governance

• Implement and maintain technology policies, standards and procedures manual and the related technology checklists.
• Provide written technology policy guidance to direct reports.

Team Leadership

• Develop the skills to manage and lead a team of IT professionals, fostering a collaborative and innovative team culture focused on operational excellence.

Qualifications & Experience

Education

• Bachelor's degree or equivalent in Information Technology, Computer Science, Information Systems, or a related field.

Certifications

• Relevant certifications such as ITIL, Service Management, Scaled Agile are beneficial.

Experience

• Seasoned experience working in IT operations, preferably within a global IT services organization.
• Moderate level of experience leading and managing IT professionals/experts.
• Seasoned experience working as part of an Agile team, using Agile principles and methods.
• Seasoned business experience, particularly experience gained within the fields of project management, technical support, systems programming or computer operations, would be beneficial.

Skills & Competencies

• Demonstrate high accuracy and thoroughness.
• Excellent written and verbal communication skills.
• Developing ability to operationally lead and manage a team of IT specialists/experts.
• Advanced client engagement skills coupled with the ability to conduct presentations to both technical and non-technical stakeholders.
• Proactive in approach with high levels of motivation, being a self-starter with excellent planning and organizing skills.
• Methodical and analytical with sound knowledge of project management principles.
• Exhibit sound and accurate judgement and logical reasoning, demonstrating a positive and proactive attitude.
• Seasoned working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Display critical thinking and decision-making skills.
• Seasoned understanding of network architecture and client/server technology.

Additional Information

• On-site working.
• NTT DATA is an Equal Opportunity Employer committed to providing an environment free of unfair discrimination and harassment based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.