Pharmacist (ينبع)

Role Overview

Pharmacist position at Nahdi in Yanbu. The role provides general healthcare advice, dispenses prescription and non-prescription medication along with non-pharma products to customers, and supervises the retail store team and operations to ensure key sales targets, customer satisfaction levels, and operational readiness are continuously met.

Role Purpose

Deliver pharmaceutical services and healthcare guidance while managing store operations, team performance, and sales targets to maintain professional standards, customer satisfaction, and operational excellence.

Key Responsibilities

Store Management

• Ensure store readiness by monitoring compliance with internal readiness guidelines, including staff readiness (uniforms, name tags) and store conditions (temperature, storage) to maintain effective daily operations and professional appearance.
• Perform duties in alignment with Standard Operating Procedures by taking appropriate actions such as loyalty program registration to ensure individual performance meets established standards.

Operations

• Process prescriptions and dispense medication by reviewing and interpreting physician orders and providing consultation on dosage, storage, side effects, and drug interactions to ensure customers are appropriately informed and educated.
• Educate customers on proper handling of medical equipment designed for home use, such as glucose meters, by providing information and reference materials including user manuals to ensure safe and appropriate use.
• Supervise and provide development opportunities for retail store staff through performance management activities including tracking and monitoring productivity and Individual Key Performance Indicators, implementing corrective actions when required, conducting regular development conversations, and providing access to formal training and informal coaching options.
• Monitor key sales performance targets and customer satisfaction levels at store level through direct observation and regular reporting to ensure sales and customer satisfaction goals are achieved.
• Process payments and reconciliations by handling the cash register and coordinating with the Finance team to ensure accuracy of payment processes and compliance with commercial legal requirements and internal financial procedures.
• Identify upsell and cross-sell opportunities by consulting with customers, understanding needs, and proposing appropriate products to maximize customer satisfaction and achieve cross-sell and upsell targets.
• Perform and monitor operational and staff-related administrative tasks by monitoring workflow, team schedule and attendance, verifying order entries, handling stock-level logistics (ordering, returns), performing inventory management actions, managing expenses, checking price updates and changes, and overseeing promotion execution to ensure compliance with Operational Excellence guidelines.

Health & Safety

• Ensure compliance at store level with Health & Safety policy, procedures, safety guidelines, and other required operational standards through regular monitoring and checking for updates to comply with local industry legal requirements and internal policies.
• Dispense and provide advice on over-the-counter and non-prescription medication for common illness such as flu and cold by checking symptoms, recommending appropriate courses of action, and providing specific consultation on dosage and storage to ensure customer health and safety.

Professional Development

• Maintain pharmacological knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, and participating in professional societies to remain current with industry information.

Qualifications & Experience

• BSc in Pharmacy (required by law)
• 1 to 3 years of experience

Skills & Competencies

• MS Office Suite
• English (mandatory)
• Arabic (mandatory)

Additional Information

• Work environment: 100% indoors
• Working days: 6 days per week with 1 day off
• Working hours: 8:00 AM to 6:00 PM with 1 hour break
• Employee duties are not limited to those listed; other duties may be assigned as needed.