Pharmacist (Riyadh)

Role Overview

Pharmacist position at Nahdi Care in Riyadh. The role provides general healthcare advice, dispenses prescription and non-prescription medication and non-pharma products, and supervises retail store team and operations to ensure sales targets, customer satisfaction and operational readiness are continually met.

Role Purpose

To deliver pharmaceutical expertise and customer healthcare education while managing store operations, leading retail staff, and ensuring compliance with health, safety and commercial standards.

Key Responsibilities

Store Management

• Ensure store readiness by monitoring compliance with internal readiness guidelines including staff readiness (uniforms, name tags) and store conditions (temperature, storage) to maintain effective daily operations and professional appearance.
• Perform duties in alignment with Standard Operating Procedures applicable at store level, taking appropriate actions such as loyalty program registration to ensure individual performance meets standards.

Operations

• Process prescriptions and dispense medication by reviewing and interpreting physician orders and providing consultation on dosage, storage, side effects and drug interactions to ensure customers are appropriately informed and educated.
• Educate customers on proper handling of medical equipment designed for home use, such as glucose meters, by providing information and reference materials to ensure safe and appropriate use.
• Supervise and provide development opportunities for retail store staff through performance management activities including tracking and monitoring productivity and Individual Key Performance Indicators (KPIs), corrective actions when required, regular development conversations, and access to formal and informal development options to maximize performance.
• Monitor key sales performance targets and customer satisfaction levels at store level through direct observation and regular reporting to ensure targets are achieved.
• Process payments and reconciliations by handling the cash register and coordinating with the Finance team to ensure accuracy of payment processes and compliance with commercial legal requirements and internal financial procedures.
• Identify upsell and cross-sell opportunities by consulting with customers, understanding their needs and proposing appropriate products to maximize customer satisfaction and achieve cross-sell and upsell targets.
• Perform and monitor operational and staff-related administrative tasks by monitoring workflow, team schedules and attendance, verifying order entries, handling logistics related to stock levels, performing inventory management actions, managing expenses, checking price updates and overseeing promotion execution to ensure compliance with Operational Excellence guidelines.

Health & Safety

• Ensure compliance at store level with Health & Safety policy, procedures and safety guidelines through regular monitoring and checking for updates to comply with local industry legal requirements and internal policies.
• Dispense and provide advice on over-the-counter and non-prescription medication for common illnesses such as flu and cold by checking symptoms, recommending appropriate courses of action and providing specific consultation on dosage and storage to ensure customer health and safety.

Professional Development

• Maintain pharmacological knowledge by attending educational workshops, reviewing professional publications, establishing professional networks and participating in professional societies to stay current with latest industry information.

Qualifications & Experience

• BSc in Pharmacy (required by law)
• 1 to 3 years of experience

Skills & Competencies

• MS Office Suite
• English (mandatory)
• Arabic (mandatory)

Additional Information

• Work Environment: 100% indoors
• Schedule: 6 working days per week, 1 day off
• Working Hours: 8:00 AM to 6:00 PM with 1 hour break
• Employee duties are not limited to those mentioned above; additional duties may be assigned as required.