Pharmacist -KSA

Role Overview

Pharmacist position at Nahdi in KSA. The role provides general healthcare advice, dispenses prescription and non-prescription medication, and supervises retail store operations to ensure sales targets, customer satisfaction, and operational readiness are continuously met.

Role Purpose

To deliver pharmaceutical services and healthcare advice to customers while managing store operations, supervising retail staff, and maintaining compliance with health, safety, and operational standards.

Key Responsibilities

Store Management

• Ensure store readiness by monitoring compliance with internal readiness guidelines including staff readiness (uniforms, name tags) and store conditions (temperature, storage) to maintain effective daily operations and professional appearance.
• Perform duties in alignment with store-level Standard Operating Procedures by taking appropriate actions such as loyalty program registration to ensure individual performance meets established standards.

Operations

• Process prescriptions and dispense medication by reviewing and interpreting physician orders and providing consultation on dosage, storage, side effects, and drug interactions to ensure customers are appropriately informed and educated.
• Educate customers on proper handling of medical equipment designed for home use such as glucose meters by providing information and reference materials including user manuals to ensure safe and appropriate use.
• Supervise and provide development opportunities for retail store staff through performance management activities including tracking and monitoring productivity and Individual Key Performance Indicators, corrective actions when required, regular development conversations, and access to formal training and informal coaching to maximize performance.
• Monitor key sales performance targets and customer satisfaction levels at store level through direct observation and regular reporting to ensure sales and customer satisfaction targets are achieved.
• Process payments and reconciliations by handling the cash register and coordinating with the Finance team to ensure accuracy of payment processes and compliance with commercial legal requirements and internal financial procedures.
• Identify upsell and cross-sell opportunities by consulting with customers, understanding needs, and proposing appropriate products to maximize customer satisfaction and achieve cross-sell and upsell targets.
• Perform and monitor operational and staff-related administrative tasks including workflow monitoring, team scheduling and attendance, order entry verification, stock level logistics, inventory management actions, expense management, price update verification, and promotion execution oversight to ensure compliance with Operational Excellence guidelines.

Health & Safety

• Ensure store-level compliance with Health & Safety policies, procedures, safety guidelines, and other required operational standards through regular monitoring, checking for updates, and documentation to meet local industry legal requirements and internal policies.
• Dispense and provide advice on over-the-counter and non-prescription medication for common illnesses such as flu and cold by checking symptoms, recommending appropriate actions including physician referral when needed, and providing specific consultation on dosage and storage to ensure customer health and safety.

Professional Development

• Maintain pharmacological knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, and participating in professional societies to remain current with latest industry information.

Qualifications & Experience

• BSc in Pharmacy (required by law)
• 1–3 years of experience

Skills & Competencies

• MS Office Suite
• English (mandatory)
• Arabic (mandatory)

Additional Information

• Work Environment: 100% indoors
• Schedule: 6 working days per week with 1 day off
• Working Hours: 8:00 AM – 6:00 PM with 1 hour break
• Perform additional duties as assigned