Personal Trainer_Fitness_Marina Gate.Fitness First.UAE_HOSP - Marina Gate - Dubai, UAE_Fitness First

Role Overview

Personal Trainer at Fitness First, Marina Gate, Dubai, UAE. You will guide and inspire members to achieve their fitness goals and lead healthier lifestyles through personalized training, coaching, and expert guidance in human physiology, physical transformation, mindset coaching, and nutrition.

Role Purpose

To deliver exceptional personal training and fitness coaching that empowers members to undergo transformation and make lasting lifestyle changes, while upholding Fitness First brand standards and fostering a supportive, motivating environment on the gym floor.

Key Responsibilities

Role Execution

• Maintain high levels of customer service on the gym floor.
• Uphold Fitness First brand standards consistently on the gym floor.
• Provide market-leading fitness expertise to all members.
• Engage with members to deliver fitness and motivational support.
• Perform across all Fitness KPIs.
• Ensure attentiveness on the gym floor, assisting members with exercise correction and demonstrating high standards of instruction and advice to ensure their safety and maximize exercise effectiveness.
• Ensure clean and fully operational facilities at all times.
• Understand the business game plan and winning ways.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules, including ensuring members clean equipment after use and return it to allocated storage.
• Support all club events and actively promote Fitness First services to maximize member gym membership value.
• Maintain relevant communication channels with members to accommodate feedback and criticism, ensuring members feel welcome and valued.
• Use members' names when interacting with them and politely introduce yourself to members you do not know.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to your client base.
• Serve as a role model of an ideal healthy lifestyle.

Training & Development

• Undergo and complete certification for MY ZONE, 6D, and RISE training via the Fitness First Education Academy.
• Maintain in-depth knowledge of My Zone, including using the belt at least 12 times monthly.
• Maintain genuine interest in all latest developments in the fitness industry and ensure product knowledge is up to date at all times.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Conduct consistent one-to-one sessions with FTL or HFM to learn about overall company business and ensure continuous professional development.
• Complete Personal Training qualification in line with UAE REPS requirements.
• Conduct personal training sessions and build your business to progress to Advanced PT in line with PT model.

Performance & Administrative Functions

• Complete monthly goal setting with FTL, HFM, or CGM.
• Update and analyze daily your personal training and new member induction sessions onto the Fitness Enterprise System.
• Update daily rota and ensure all information is correct and clients are confirmed the day before.
• Maintain 7 days advance client booking.
• Ensure personal training clients sign each session after completion and keep all contracts together on file and readily available within the club.
• Assist FTL and HFM with rota administrative functions.
• Attend at least one coaching session with your FTL or HFM per week.
• Maintain REPS certification by completing 10 CPD points per year.
• Assist FTL and HFM in the weekly maintenance checklist.
• Inform all members of expiry of personal training sessions and complete contract extension forms with all pertaining documents (medical or travel evidence) to support extension requests.
• Inform all personal training members at signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of cancelled sessions 24 hours in advance or be charged for the missed session.
• Ensure that members sign the cancellation policy every time they start a personal training contract.
• By the 25th of each calendar month, provide your FTL/HFM a copy of your next month's business plan with all new client sales, renewal client sales, referrals, and new member induction conversions.
• At the end of each calendar month, provide all personal training session white copies with all client signatures to your FTL/HFM for audit prior to commission approval.
• Attend all meetings as required by the business.

Minimum Performance Criteria

• Fully understand and deliver company Fitness KPIs.
• Wear full Fitness First uniform and name badge provided at all times.
• Complete 1 floor shift per day wearing the "free to help" T-shirt.
• Wear grey PT T-shirt while conducting PT or new member induction sessions.
• Fully utilize success diary.
• Deliver own PT sessions and new member induction sessions to company standard in line with PT model.
• Maintain brand standards on gym floors.
• Conduct minimum of one 6D class per week under FM and CGM discretion.
• Assist the CGM, FOHM, MSRM, HFM, and GXM in their role functions if they require assistance.

Department Liaison

• Promote efficiency and team spirit across all departments.
• Take ownership of your gym floor and club, informing your FTL, HFM, and GM of any maintenance or general issues that occur.
• Promote the Fitness First brand and your club at all times, even outside working hours.

Qualifications & Experience

• Secondary Education at A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent, or currently enrolled and working towards certification.

Additional Information

• Inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements.