Personal Trainer_Fitness_IBN Battuta Mall Fitness First UAE_HOSP - Ibn Battuta Mall - Dubai, UAE_Fitness First

Role Overview

Personal Trainer at Fitness First, Ibn Battuta Mall, Dubai, UAE. You will guide and inspire members to achieve their fitness goals and lead healthier lifestyles, serving as a role model of ideal health and fostering a supportive environment within the club.

Role Purpose

To provide personalized training and coaching using expertise in human physiology, physical transformation, mindset coaching, and nutrition. You will help members undergo transformation and empower them to make lasting changes in their lives while maintaining high customer service standards and upholding brand excellence on the gym floor.

Key Responsibilities

Customer Service & Member Engagement

• Maintain a high level of customer service on the gym floor.
• Engage with members, providing fitness and motivational support.
• Maintain relevant communication channels with members to accommodate feedback and criticism, ensuring members feel welcome and valued.
• Use member names when interacting with them and politely introduce yourself to members you do not know.
• Ensure attentiveness on the gym floor, assisting members with correction and demonstrating a high standard of instruction and advice on exercise execution to ensure their safety and maximize exercise effectiveness.

Training Delivery & Program Development

• Deliver high quality personal training programs.
• Provide unrivalled session delivery and support to your client base.
• Conduct personal training sessions and build your business to progress to Advanced PT in line with PT model.
• Conduct personal training sessions and new member induction sessions to company standard.
• Conduct minimum of one 6D class per week under FM and CGM discretion.

Brand Standards & Facility Management

• Ensure our brand standards are upheld on the gym floor.
• Ensure clean and fully operational facilities at all times.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules and regulations, including ensuring members clean equipment after use and return it to allocated storage areas.
• Wear full Fitness First uniform and name badge at all times.
• Wear Grey PT T-shirt while conducting PT or new member induction sessions.
• Conduct 1 floor shift per day wearing "free to help" T-shirt.
• Maintain brand standards on gym floors.
• Promote the brand and your club at all times, even when outside working hours.

Performance & KPI Management

• Provide market leading fitness expertise.
• Fully understand and deliver company Fitness KPIs.
• Perform across all Fitness KPIs.
• Have a clear understanding of the business' game plan and winning ways.

Club Events & Service Promotion

• Support all club events and actively promote Fitness First services, ensuring members maximize their gym membership.

Departmental Collaboration

• Assist the CGM, FOHM, MSRM, HFM and GXM in their role functions if they require assistance.
• Promote efficiency and team spirit in all departments.
• Take ownership of your gym floor and club by informing your FTL, HFM and GM of any maintenance or general issues that occur.

Qualifications & Experience

• Secondary Education – A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent, or working towards (enrolled).
• Complete Personal Training qualification in line with UAE REPS requirements.

Skills & Competencies

• Expertise in human physiology, physical transformation, mindset coaching, and nutrition.
• In depth knowledge of My Zone including using the belt at least 12 times monthly.
• Product knowledge up to date with latest developments in the fitness industry.

Additional Information

Training & Development

• Undergo and complete certification for MY ZONE, 6D and RISE training via the Fitness First Education Academy.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Maintain REPS certification by completing 10 CPD points per year.
• Conduct consistent 1:1s with FTL or HFM to learn more about the overall company business and ensure continuous professional development.
• Attend at least 1 coaching session with your FTL or HFM per week.
• Have a genuine interest in all latest developments in the fitness industry and ensure product knowledge is up to date at all times.

Administrative Functions

• Update and analyze daily your personal training and new member induction sessions onto the Fitness Enterprise System.
• Update daily rota and ensure all information is correct and clients are confirmed the day before.
• Maintain 7 days advance client booking.
• Ensure that personal training clients sign each session after completion and all contracts are kept together on file and readily available within the club.
• Complete monthly goal setting with FTL or HFM/CGM.
• Assist FTL and HFM with rota administrative functions.
• Assist the FTL and HFM in the weekly maintenance checklist.
• Inform all members of expiry of personal training sessions and complete the needful contract extension form with all pertaining documents including medical or travel evidence to support the extension request.
• Inform all personal training members at the signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the session missed.
• Ensure that members sign this policy every time they start a personal training contract.
• Provide your FTL/HFM by the 25th of a calendar month a copy of your next month's business plan with all new client sales, renewal client sales, referrals and new member induction conversion.
• Provide all personal training session 'white copies' with all client signatures to your FTL/HFM at the end of a calendar month so they can audit all sessions prior to commission approval.
• Full utilization of success diary.
• Attend all meetings as required by the business.

Performance Standards

• Inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements.