Personal Trainer_Fitness_IBN Battuta Mall Fitness First UAE_HOSP - Ibn Battuta Mall - Dubai, UAE_Fitness First

Role Overview

Personal Trainer at Fitness First, Ibn Battuta Mall, Dubai, UAE. Employed by Land Mark.

Company Overview

Fitness First is a fitness club operating at Ibn Battuta Mall in Dubai, UAE, part of the Land Mark organization.

Role Purpose

Guide and inspire members to achieve their fitness goals and lead healthier lifestyles. Provide personalized training and coaching using expertise in human physiology, physical transformation, mindset coaching, and nutrition. Serve as a role model of ideal healthy lifestyle and foster a supportive and motivating environment within the club.

Key Responsibilities

Role Execution

• Maintain a high level of customer service on the gym floor
• Ensure brand standards are upheld on the gym floor
• Provide market-leading fitness expertise
• Engage with members, providing fitness and motivational support
• Perform across all Fitness KPIs
• Ensure attentiveness on the gym floor, assisting members with correction and demonstrating a high standard of instruction and advice on exercise execution to ensure their safety and maximize exercise effectiveness
• Ensure clean and fully operational facilities at all times
• Understand the business's game plan and winning ways
• Educate and enforce Fitness First etiquette and regulations as designated in club rules and regulations, including ensuring members clean equipment after use and return it to its allocated storage area
• Support all club events and actively promote Fitness First services to ensure that members maximize their gym membership
• Maintain relevant communication channels with members to accommodate feedback and criticism and ensure members feel welcome and valued
• Use members' names when interacting with them; politely introduce yourself to members you do not know
• Deliver high-quality personal training programs
• Provide unrivalled session delivery and support to client base

Training & Development

• Complete certification for MY ZONE, 6D, and RISE training via the Fitness First Education Academy
• Develop in-depth knowledge of MY ZONE, including using the belt at least 12 times monthly
• Demonstrate genuine interest in all latest developments in the fitness industry and ensure product knowledge is up to date at all times
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually
• Participate in consistent 1-on-1 sessions with FTL (Fitness Team Lead) or HFM (Head of Fitness & Member) to learn about the overall company business and ensure continuous professional development
• Conduct personal training sessions and build your business in order to progress to Advanced PT in line with PT model
• Maintain REPS certification by completing 10 CPD points per year

Performance & Administrative Functions

• Fully understand and deliver company Fitness KPIs
• Wear full Fitness First uniform and name badge provided at all times
• Complete 1 x floor shift per day wearing "free to help" T-shirt
• Wear Grey PT T-shirt while conducting PT or new member induction sessions
• Fully utilize success diary
• Deliver own PT sessions in line with PT model and new member induction sessions to company standard
• Maintain brand standards on gym floors
• Conduct minimum of one 6D class per week under FM and CGM discretion
• Assist the CGM, FOHM, MSRM, HFM, and GXM in their role functions if they require assistance
• Complete monthly goal setting with FTL, HFM, or CGM
• Update and analyze daily your personal training and new member induction sessions onto the Fitness Enterprise System
• Update daily rota and ensure all information is correct; confirm clients the day before
• Maintain 7 days advance client booking
• Ensure that personal training clients sign each session after completion and that all contracts are kept together on file and readily available within the club
• Assist FTL and HFM with rota administrative functions
• Attend at least 1 x coaching session with your FTL or HFM per week
• Assist the FTL and HFM in the weekly maintenance checklist
• Inform all members of expiry of personal training sessions and complete the contract extension form with all pertaining documents to support the extension request
• Inform all personal training members at the signing of the personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the session missed
• Ensure that members sign this cancellation policy every time they start a personal training contract
• By the 25th of a calendar month, provide your FTL/HFM a copy of your next month's business plan with all new client sales, renewal client sales, referrals, and new member induction conversion
• At the end of a calendar month, provide all personal training session 'white copies' with all client signatures to your FTL/HFM so that they can audit all sessions prior to commission approval
• Attend all meetings as required by the business
• Note that inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements

Departmental Liaison

• Promote efficiency and team spirit across all departments
• Take ownership of your gym floor and club; inform your FTL/HFM and GM of any maintenance or general issues that occur
• Promote the brand and your club at all times, even when you are outside of working hours

Qualifications & Experience

• Secondary Education – A Level or equivalent
• Personal Training Certified (REPS A Level) or equivalent, or currently working towards certification (enrolled)
• Personal Training qualification in line with UAE REPS requirements

Additional Information

• Inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements