Personal Trainer_Fitness_IBN Battuta Mall Fitness First UAE_HOSP - Ibn Battuta Mall - Dubai, UAE_Fitness First

Role Overview

Personal Trainer at Fitness First, IBN Battuta Mall, Dubai, UAE. Reporting to Home Box.

Role Purpose

Guide and inspire members to achieve their fitness goals and lead healthier lifestyles by providing personalized training and coaching grounded in human physiology, physical transformation, mindset coaching, and nutrition. Serve as a role model of healthy lifestyle practice and foster a supportive, motivating environment within the club.

Key Responsibilities

Role Execution

• Maintain high-level customer service standards on the gym floor.
• Uphold brand standards consistently on the gym floor.
• Provide market-leading fitness expertise.
• Engage with members, delivering fitness and motivational support.
• Perform across all Fitness KPIs.
• Ensure attentiveness on the gym floor, assisting members with exercise correction and demonstrating high-standard instruction and advice on exercise execution to ensure safety and maximize effectiveness.
• Ensure clean and fully operational facilities at all times.
• Understand the business game plan and winning ways.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules, including ensuring members clean equipment after use and return it to allocated storage areas.
• Support all club events and actively promote Fitness First services to maximize member gym membership engagement.
• Maintain relevant communication channels with members to accommodate feedback and criticism, ensuring members feel welcome and valued.
• Use member names when interacting with them and politely introduce yourself to unfamiliar members.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to client base.

Training & Development

• Undergo and complete certification for MY ZONE, 6D, and RISE training via the Fitness First Education Academy.
• Develop in-depth knowledge of MY ZONE, including using the belt at least 12 times monthly.
• Demonstrate genuine interest in latest fitness industry developments and maintain current product knowledge.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Conduct consistent one-to-one sessions with FTL or HFM to learn about overall company business and ensure continuous professional development.
• Complete Personal Training qualification in line with UAE REPS requirements.
• Conduct personal training sessions and build your business to progress to Advanced PT in line with PT model.

Minimum Performance Criteria

• Fully understand and deliver company Fitness KPIs.
• Wear full Fitness First uniform and name badge provided at all times.
• Complete 1 x floor shift per day wearing "free to help" T-shirt.
• Wear grey PT T-shirt while conducting PT or new member induction sessions.
• Fully utilize success diary.
• Deliver own PT sessions in line with PT model and new member induction sessions to company standard.
• Maintain brand standards on gym floors.
• Conduct minimum of one 6D class per week under FM and CGM discretion.
• Assist CGM, FOHM, MSRM, HFM, and GXM in their role functions when required.

Performance Administrative Functions

• Complete monthly goal setting with FTL, HFM, or CGM.
• Update and analyze daily personal training and new member induction sessions on the Fitness Enterprise System.
• Update daily rota and ensure all information is correct with client confirmation the day before.
• Maintain 7 days advance client booking.
• Accept 9-hour shift pattern if inconsistencies in achieving PT3 Fitness KPIs occur per business requirements.
• Ensure personal training clients sign each session after completion and keep all contracts together on file and readily available within the club.
• Assist FTL and HFM with rota administrative functions.
• Attend at least 1 x coaching session with FTL or HFM per week.
• Maintain REPS certification by completing 10 CPD points per year.
• Assist FTL and HFM in weekly maintenance checklist.
• Inform all members of expiry of personal training sessions and complete contract extension forms with pertaining documents such as medical or travel evidence to support extension requests.
• Inform all personal training members at signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of cancelled sessions 24 hours in advance or be charged for missed sessions.
• Ensure that members sign the cancellation policy every time they start a personal training contract.
• Provide FTL/HFM a copy of next month's business plan by the 25th of each calendar month, including all new client sales, renewal client sales, referrals, and new member induction conversion.
• Provide all personal training session white copies with all client signatures to FTL/HFM at the end of each calendar month for audit prior to commission approval.
• Attend all meetings required by the business.

Departmental Liaison

• Promote efficiency and team spirit across all departments.
• Own your gym floor and club by informing FTL/HFM and GM of any maintenance or general issues that occur.
• Promote the brand and your club at all times, including outside working hours.

Qualifications & Experience

• Secondary Education: A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent, or currently enrolled and working towards certification.

Skills & Competencies

• Human physiology expertise.
• Physical transformation coaching.
• Mindset coaching.
• Nutrition knowledge.
• MY ZONE system proficiency.
• 6D training delivery.
• RISE training delivery.
• Exercise instruction and form correction.
• Client motivation and engagement.
• Brand standard adherence.

Additional Information

• Shift pattern: 1 x floor shift per day wearing designated "free to help" T-shirt; 9-hour shifts may apply if PT3 Fitness KPI targets are not met.
• Required certifications: REPS A level or equivalent; MY ZONE, 6D, and RISE certifications via Fitness First Education Academy.
• Continuing professional development: Minimum 3 CPD points per quarter via IDEA Club Connect; one live course annually; 10 CPD points per year to maintain REPS certification.
• Uniform: Full Fitness First uniform, grey PT T-shirt for sessions and inductions, and name badge required at all times.