Personal Trainer_Fitness_IBN Battuta Mall Fitness First UAE_HOSP - Ibn Battuta Mall - Dubai, UAE_Fitness First

Role Overview

Personal Trainer at Fitness First, Ibn Battuta Mall, Dubai, UAE.

Company Overview

Fitness First is a fitness club brand operating in the UAE. The role is part of Home Box.

Role Purpose

Guide and inspire members to achieve their fitness goals and lead healthier lifestyles. Provide personalized training and coaching, drawing on expertise in human physiology, physical transformation, mindset coaching, and nutrition. Serve as a role model of an ideal healthy lifestyle, fostering a supportive and motivating environment within the club.

Key Responsibilities

Role Execution

• Maintain a high level of customer service on the gym floor.
• Uphold Fitness First brand standards on the gym floor at all times.
• Provide market-leading fitness expertise to members.
• Engage with members, providing fitness and motivational support.
• Perform across all Fitness KPIs.
• Demonstrate attentiveness on the gym floor, assisting members with exercise correction and providing high-standard instruction and advice on exercise execution to ensure their safety and maximize exercise effectiveness.
• Ensure clean and fully operational facilities at all times.
• Understand the business game plan and winning ways.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules and regulations, including ensuring members clean equipment after use and return it to allocated storage areas.
• Support all club events and actively promote Fitness First services to ensure members maximize their gym membership.
• Maintain relevant communication channels with members to accommodate feedback and criticism, ensuring members feel welcome and valued.
• Use member names when interacting with them and politely introduce yourself to members you do not know.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to client base.

Training & Development

• Undergo and complete certification for MY ZONE, 6D, and RISE training via the Fitness First Education Academy.
• Develop in-depth knowledge of MY ZONE, including using the belt at least 12 times monthly.
• Maintain a genuine interest in all latest developments in the fitness industry and ensure product knowledge is up to date at all times.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Attend consistent 1-to-1 sessions with Fitness Trainer Lead or Head Fitness Manager to learn more about the overall company business and ensure continuous professional development.
• Complete Personal Training qualification in line with UAE REPS requirements.
• Conduct personal training sessions and build your business to progress to Advanced PT in line with the PT model.

Minimum Performance Criteria

• Fully understand and deliver company Fitness KPIs.
• Wear full Fitness First uniform and name badge provided at all times.
• Work 1 floor shift per day wearing the "free to help" T-shirt.
• Wear Grey PT T-shirt while conducting PT or new member induction sessions.
• Fully utilize success diary.
• Deliver own PT sessions and new member induction sessions to company standard in line with the PT model.
• Maintain brand standards on gym floors.
• Conduct minimum of one 6D class per week under FM and CGM discretion.
• Assist the CGM, FOHM, MSRM, HFM, and GXM in their role functions if they require assistance.

Performance Administrative Functions

• Complete monthly goal setting with Fitness Trainer Lead, Head Fitness Manager, or Class Group Manager.
• Update and analyze daily your personal training and new member induction sessions onto the Fitness Enterprise System.
• Update daily rota and ensure all information is correct and clients are confirmed the day before.
• Manage 7 days advance client booking.
• Ensure that personal training clients sign each session after completion and that all contracts are kept together on file and readily available within the club.
• Assist Fitness Trainer Lead and Head Fitness Manager with rota administrative functions.
• Attend at least 1 coaching session with your Fitness Trainer Lead or Head Fitness Manager per week.
• Maintain REPS certification by completing 10 CPD points per year.
• Assist the Fitness Trainer Lead and Head Fitness Manager in the weekly maintenance checklist.
• Inform all members of expiry of personal training sessions and complete the contract extension form with all pertaining documents such as medical or travel evidence to support the extension request.
• Inform all personal training members at the signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the session missed.
• Ensure that members sign the cancellation policy every time they start a personal training contract.
• By the 25th of a calendar month, provide your Fitness Trainer Lead or Head Fitness Manager a copy of your next month's business plan with all new client sales, renewal client sales, referrals, and new member induction conversion.
• At the end of a calendar month, provide all personal training session white copies with all client signatures to your Fitness Trainer Lead or Head Fitness Manager so they can audit all sessions prior to commission approval.
• Attend all meetings as required by the business.
• Inform Fitness Trainer Lead, Head Fitness Manager, and General Manager of any maintenance or general issues that occur on the gym floor and club.
• Inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements.

Brand & Team

• Promote efficiency and team spirit across all departments.
• Take ownership of your gym floor and club.
• Promote Fitness First brand at all times, including outside of working hours.

Qualifications & Experience

• Secondary Education – A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent, or enrolled and working towards certification.

Skills & Competencies

• Human physiology expertise.
• Physical transformation coaching.
• Mindset coaching.
• Nutrition knowledge.
• Exercise instruction and correction.
• Member engagement and motivation.
• Product knowledge of fitness industry developments.
• MY ZONE system knowledge and operation.

Additional Information

• Wear of full Fitness First uniform and name badge is mandatory at all times.
• Knowledge and understanding of FFMENA cancellation policy is required.
• Must maintain REPs certification with 10 CPD points per year.