Personal Trainer_Fitness_Dubai Media City Fitness First UAE_HOSP - Media City - Dubai, UAE_Fitness First

Role Overview

Personal Trainer at Fitness First UAE (LandMark Group), located in Media City, Dubai, UAE.

Role Purpose

Guide and inspire members to achieve their fitness goals and lead healthier lifestyles through personalized training and coaching. You will provide expertise in human physiology, physical transformation, mindset coaching, and nutrition, serving as a role model of an ideal healthy lifestyle and fostering a supportive and motivating environment within the club.

Key Responsibilities

Role Execution

• Maintain a high level of customer service on the gym floor.
• Ensure brand standards are upheld on the gym floor.
• Provide market-leading fitness expertise.
• Engage with members, providing fitness and motivational support.
• Perform across all Fitness KPIs.
• Ensure attentiveness on the gym floor, assisting members with correction and demonstrating a high standard of instruction and advice on exercise execution to ensure their safety and maximize exercise effectiveness.
• Ensure clean and fully operational facilities at all times.
• Develop a clear understanding of the business' game plan and winning ways.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules and regulations, including ensuring members clean equipment after use and return it to allocated storage areas.
• Support all club events and actively promote Fitness First services to ensure members maximize their gym membership.
• Maintain relevant communication channels with members to accommodate feedback and criticism and ensure members feel welcome and valued.
• Use members' names when interacting with them; politely introduce yourself to members you do not know.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to client base.

Training & Development

• Complete certification for MY ZONE, 6D, and RISE training via the Fitness First Education Academy.
• Develop in-depth knowledge of My Zone, including using the belt at least 12 times monthly.
• Maintain genuine interest in all latest developments in the fitness industry and ensure product knowledge is up to date at all times.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Conduct consistent one-to-one sessions with FTL (Fitness Team Lead) or HFM (Head of Fitness Management) to learn more about the overall company business and ensure continuous professional development.
• Complete Personal Training qualification in line with UAE REPS requirements.
• Conduct personal training sessions and build your business to progress to Advanced PT in line with PT model.

Performance Standards

• Fully understand and deliver company Fitness KPIs.
• Wear full Fitness First uniform and name badge at all times.
• Complete 1 x floor shift per day wearing "free to help" T-shirt.
• Wear Grey PT T-shirt while conducting PT or new member induction sessions.
• Fully utilize success diary.
• Deliver own PT sessions in line with PT model and new member induction sessions to company standard.
• Maintain brand standards on gym floors.
• Conduct minimum of one 6D class per week under FM and CGM discretion.
• Assist the CGM (Club General Manager), FOHM (Front of House Manager), MSRM (Member Services and Retention Manager), HFM (Head of Fitness Management), and GXM (Group Exercise Manager) in their role functions if they require assistance.

Administrative Functions

• Complete monthly goal setting with FTL or HFM/CGM.
• Update and analyze daily your personal training and new member induction sessions onto the Fitness Enterprise System.
• Update daily rota and ensure all information is correct and clients are confirmed the day before.
• Implement 7 days advance client booking.
• Ensure that personal training clients sign each session after completion and that all contracts are kept together on file and readily available within the club.
• Assist FTL and HFM with rota administrative functions.
• Attend at least 1 x coaching session with your FTL or HFM per week.
• Maintain REPS certification by completing 10 CPD points per year.
• Assist FTL and HFM in the weekly maintenance checklist.
• Inform all members of expiry of personal training sessions and complete the necessary contract extension form with all pertaining documents to support the extension request.
• Inform all personal training members at the signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the session missed.
• Ensure that members sign this policy every time they start a personal training contract.
• By the 25th of a calendar month, provide your FTL/HFM a copy of your next month's business plan with all new client sales, renewal client sales, referrals, and new member induction conversions.
• At the end of a calendar month, provide all personal training session 'white copies' with all client signatures to your FTL/HFM so they can audit all sessions prior to commission approval.
• Attend all meetings as required by the business.

Department Liaison & Company Culture

• Promote efficiency and team spirit in all departments.
• Take ownership of your gym floor and club; inform your FTL/HFM and GM of any maintenance or general issues that occur.
• Promote the brand and your club at all times, even when outside of working hours.

Qualifications & Experience

• Secondary Education – A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent, or currently working towards certification (enrolled).

Additional Information

• Inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements.