Personal Trainer_Fitness_Delma Mall Abu Dhabi Fitness First UAE_HOSP - Delma Mall - Abu Dhabi, UAE_Fitness First

Role Overview

Personal Trainer at Fitness First, located at Delma Mall, Abu Dhabi, UAE. The role is with Landmark.

Role Purpose

Guide and inspire members to achieve their fitness goals and lead healthier lifestyles. Provide personalized training and coaching in human physiology, physical transformation, mindset coaching, and nutrition. Empower members to make lasting changes in their lives and serve as a role model of an ideal healthy lifestyle, fostering a supportive and motivating environment within the club.

Key Responsibilities

Role Execution

• Maintain a high level of customer service on the gym floor.
• Uphold brand standards on the gym floor.
• Provide market-leading fitness expertise.
• Engage with members, providing fitness and motivational support.
• Perform across all Fitness KPIs.
• Ensure attentiveness on the gym floor, assisting members with correction and demonstrating a high standard of instruction and advice on exercise execution to ensure safety and maximize effectiveness.
• Ensure clean and fully operational facilities at all times.
• Maintain clear understanding of the business game plan and winning ways.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules, including ensuring members clean equipment after use and return it to allocated storage areas.
• Support all club events and actively promote Fitness First services to maximize member gym membership utilization.
• Maintain relevant communication channels with members to accommodate feedback and criticism and ensure members feel welcome and valued.
• Use members' names when interacting with them; politely introduce yourself to members you do not know.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to client base.

Training & Development

• Undergo and complete certification for MY ZONE, 6D and RISE training via the Fitness First Education Academy.
• Develop in-depth knowledge of MY ZONE, including using the belt at least 12 times monthly.
• Maintain genuine interest in all latest developments in the fitness industry and ensure product knowledge is up to date at all times.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Attend consistent 121s with FTL or HFM to learn about overall company business and ensure continuous professional development.
• Complete Personal Training qualification in line with UAE REPS requirements.
• Conduct personal training sessions and build business to progress to Advanced PT in line with PT model.

Minimum Performance Criteria

• Fully understand and deliver company Fitness KPIs.
• Wear full Fitness First uniform and name badge provided at all times.
• Conduct 1 x floor shift per day wearing "free to help" T-shirt.
• Wear Grey PT T-shirt while conducting PT or new member induction sessions.
• Fully utilize success diary.
• Deliver own PT sessions in line with PT model and new member induction sessions to company standard.
• Maintain brand standards on gym floors.
• Conduct minimum of one 6D class per week under FM and CGM discretion.
• Assist the CGM, FOHM, MSRM, HFM and GXM in their role functions if they require assistance.

Performance & Administrative Functions

• Complete monthly goal setting with FTL or HFM / CGM.
• Update and analyze daily personal training and new member induction sessions on the Fitness Enterprise System.
• Update daily rota and ensure all information is correct and clients are confirmed the day before.
• Maintain 7 days advance client booking.
• Ensure personal training clients sign each session after completion and keep all contracts together on file and readily available within the club.
• Assist FTL & HFM with rota administrative functions.
• Attend at least 1 x coaching session with FTL or HFM per week.
• Maintain REPS certification by completing 10 CPD points per year.
• Assist FTL & HFM in the weekly maintenance checklist.
• Inform all members of expiry of personal training sessions and complete contract extension form with all pertaining documents such as medical or travel evidence to support extension request.
• Inform all personal training members at signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of cancelled sessions 24 hours in advance or they will be charged for missed sessions.
• Ensure members sign cancellation policy every time they start a personal training contract.
• Provide FTL/HFM a copy of your next month's business plan by the 25th of each calendar month, including all new client sales, renewal client sales, referrals and new member induction conversion.
• Provide all personal training session white copies with all client signatures to FTL/HFM at end of calendar month so they can audit all sessions prior to commission approval.
• Attend all meetings as required by the business.

Departmental Liaison

• Promote efficiency and team spirit in all departments.
• Take ownership of gym floor and club; inform FTL/HFM & GM of any maintenance or general issues that occur.
• Promote brand and club at all times, even when outside working hours.

Qualifications & Experience

• Secondary Education – A level or equivalent.
• Personal Training Certified (REPS A level) / equivalent or working towards (enrolled).

Skills & Competencies

• Human physiology expertise.
• Physical transformation coaching.
• Mindset coaching.
• Nutrition knowledge.
• Knowledge of MY ZONE system.
• Knowledge of 6D training.
• Knowledge of RISE training.
• Product knowledge in fitness industry.
• Fitness instruction and exercise execution expertise.
• High standard of instruction and advice.

Additional Information

• Inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements.