Personal Trainer_Fitness_Bay Gate Fitness First UAE_HOSP - Business Bay - Dubai, UAE_Fitness First

Role Overview

Personal Trainer at Fitness First Bay Gate, Business Bay, Dubai, UAE. Employed by LandMark Group.

Role Purpose

Guide and inspire members to achieve their fitness goals and lead healthier lifestyles through personalized training and coaching. Provide expertise in human physiology, physical transformation, mindset coaching, and nutrition to help members undergo transformation and make lasting lifestyle changes. Serve as a role model of ideal healthy lifestyle while fostering a supportive and motivating environment within the club.

Key Responsibilities

Floor Operations & Member Engagement

• Maintain a high level of customer service on the gym floor.
• Ensure brand standards are upheld on the gym floor.
• Engage with members, providing fitness and motivational support.
• Ensure attentiveness on the gym floor, assisting members with correction and demonstrating a high standard of instruction and advice on exercise execution to ensure their safety and maximize exercise effectiveness.
• Use members' names when interacting with them; politely introduce yourself to members you do not know.
• Maintain relevant communication channels with members to accommodate feedback and criticism and ensure members feel welcome and valued.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules and regulations, including ensuring members clean equipment after use and return it to its allocated storage area.
• Ensure clean and fully operational facilities at all times.

Service Delivery & Performance

• Provide market-leading fitness expertise.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to client base.
• Perform across all Fitness KPIs.
• Conduct minimum of one 6D class per week (under FM and CGM discretion).
• Conduct new member induction sessions to company standard.
• Maintain 7 days advance client booking.

Business Development & Member Support

• Support all club events and actively promote Fitness First services to ensure members maximize their gym membership.
• Inform all members of expiry of personal training sessions and complete the contract extension form with all pertaining documents (i.e., medical or travel evidence) to support the extension request.
• Inform all personal training members at the signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the session missed.
• Ensure that members sign the cancellation policy every time they start a personal training contract.

Brand & Organizational Alignment

• Have a clear understanding of the business's game plan and winning ways.
• Promote efficiency and team spirit in all departments.
• Take ownership of your gym floor and club; inform your FTL, HFM, and GM of any maintenance or general issues that occur.
• Promote the brand and your club at all times, even when outside of working hours.
• Assist the CGM, FOHM, MSRM, HFM, and GXM in their role functions if they require assistance.

Administrative & Reporting

• Complete monthly goal setting with FTL, HFM, or CGM.
• Update and analyze daily your personal training and new member induction sessions onto the Fitness Enterprise System.
• Update daily rota and ensure all information is correct; confirm clients the day before.
• Ensure personal training clients sign each session after completion and keep all contracts together on file and readily available within the club.
• Assist FTL and HFM with rota administrative functions.
• By the 25th of a calendar month, provide your FTL/HFM a copy of your next month's business plan with all new client sales, renewal client sales, referrals, and new member induction conversion.
• At the end of a calendar month, provide all personal training session 'white copies' with all client signatures to your FTL/HFM so they can audit all sessions prior to commission approval.
• Assist FTL and HFM in the weekly maintenance checklist.
• Attend all meetings as required by the business.

Professional Development & Coaching

• Attend consistent 1:1 meetings with FTL or HFM to learn more about the overall company business and ensure continuous professional development.
• Attend at least 1 x coaching session with your FTL or HFM per week.

Qualifications & Experience

• Secondary Education – A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent, or currently enrolled and working towards certification.
• Complete Personal Training qualification in line with UAE REPS requirements.

Skills & Competencies

• Expertise in human physiology, physical transformation, mindset coaching, and nutrition.
• Knowledge of MY ZONE belt operation; use at least 12 times monthly.
• In-depth knowledge of 6D and RISE training protocols.
• Proficiency with Fitness Enterprise System.
• Understanding of all Fitness KPIs and PT model.
• Maintain REPS certification by completing 10 CPD points per year.

Additional Information

Training & Development Requirements

• Undergo and complete certification for MY ZONE, 6D, and RISE training via the Fitness First Education Academy.
• Maintain genuine interest in all latest developments in the fitness industry and ensure product knowledge is up to date at all times.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Conduct personal training sessions and build your business to progress to Advanced PT in line with PT model.

Minimum Performance Criteria

• Fully understand and deliver company Fitness KPIs.
• Wear full Fitness First uniform and name badge provided at all times.
• Work 1 x floor shift per day wearing "free to help" T-shirt.
• Wear Grey PT T-shirt while conducting PT or new member induction sessions.
• Fully utilize success diary.
• Deliver own PT sessions (in line with PT model) and new member induction sessions to company standard.
• Maintain brand standards on gym floors.
• Inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements.