Personal Trainer_Fitness_360 Mall Fitnessfirst Kuwait_HOSP - 360 Mall - Kuwait_Fitness First

Role Overview

Personal Trainer at Fitness First, 360 Mall, Kuwait, operated by Land Mark.

Role Purpose

Guide and inspire members to achieve their fitness goals and lead healthier lifestyles by providing personalized training and coaching rooted in human physiology, physical transformation, mindset coaching, and nutrition. Serve as a role model of ideal healthy lifestyle practices while fostering a supportive and motivating environment within the club.

Key Responsibilities

Floor Operations & Customer Service

• Maintain a high level of customer service on the gym floor.
• Ensure brand standards are upheld on the gym floor.
• Ensure attentiveness on the gym floor, assisting members with correction and demonstrating a high standard of instruction and advice on exercise execution to ensure their safety and maximize exercise effectiveness.
• Ensure clean and fully operational facilities at all times.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules and regulations, including ensuring members clean equipment after use and return it to its allocated storage area.
• Use members' names when interacting with them; politely introduce yourself to members you do not know.
• Maintain relevant communication channels with members to accommodate feedback and criticism, and ensure members feel welcome and valued.

Member Engagement & Support

• Engage with members, providing fitness and motivational support.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to client base.
• Support all club events and actively promote Fitness First services to ensure that members maximize their gym membership.
• Conduct personal training sessions and build your business to progress to Advanced PT in line with PT model.
• Conduct minimum of one 6D class per week under FM and CGM discretion.

Performance & KPIs

• Perform across all Fitness KPIs.
• Fully understand and deliver company Fitness KPIs.
• Provide market-leading fitness expertise.
• Have a clear understanding of the business' game plan and winning ways.

Training & Development

• Undergo and complete certification for MY ZONE, 6D, and RISE training via the Fitness First Education Academy.
• Develop in-depth knowledge of My Zone, including using the belt at least 12 times monthly.
• Maintain a genuine interest in all of the latest developments in the fitness industry and ensure product knowledge is up to date at all times.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Participate in consistent one-on-one sessions with FTL (Fitness Team Leader) or HFM (Head Fitness Manager) to learn about the overall company business and ensure continuous professional development.
• Complete Personal Training qualification in line with UAE Reps requirements.
• Attend at least 1 coaching session with your FTL or HFM per week.
• Maintain REPs certification by completing 10 CPD points per year.

Administrative Functions

• Update and analyze daily your personal training and new member induction sessions onto the Fitness Enterprise System.
• Update daily rota and ensure all information is correct and clients are confirmed the day before.
• Maintain 7 days advance client booking.
• Complete monthly goal setting with FTL, HFM, or CGM.
• Ensure that personal training clients sign each session after completion and that all contracts are kept together on file and readily available within the club.
• Assist FTL and HFM with rota administrative functions.
• Assist the FTL and HFM in the weekly maintenance checklist.
• Inform all members of expiry of personal training sessions and complete the necessary contract extension form with all pertaining documents (i.e., medical or travel evidence) to support the extension request.
• Inform all personal training members at the signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the session missed.
• Ensure that members sign the cancellation policy every time they start a personal training contract.
• By the 25th of a calendar month, provide your FTL/HFM a copy of your next month's business plan with all new client sales, renewal client sales, referrals, and new member induction conversion.
• At the end of a calendar month, provide all personal training session 'white copies' with all client signatures to your FTL/HFM so that they can audit all sessions prior to commission approval.
• Fully utilize success diary.
• Attend all meetings as required by the business.

Team & Cross-Departmental Collaboration

• Assist the CGM, FOHM, MSRM, HFM, and GXM in their role functions if they require assistance.
• Promote efficiency and team spirit in all departments.
• Take ownership of your gym floor and club by informing your FTL/HFM and GM of any maintenance or general issues that occur.
• Promote the brand and your club at all times, even when outside of working hours.

Qualifications & Experience

• Secondary Education – A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent, or currently working towards certification (enrolled).

Skills & Competencies

• Human physiology knowledge.
• Physical transformation expertise.
• Mindset coaching capability.
• Nutrition knowledge.
• Proficiency with MY ZONE, 6D, and RISE training systems.
• Knowledge of Fitness Enterprise System.

Additional Information

• Wear full Fitness First uniform and name badge provided at all times.
• Complete 1 floor shift per day wearing "free to help" T-shirt.
• Wear Grey PT T-shirt while conducting PT or new member induction sessions.
• Deliver own PT sessions (in line with PT model) and new member induction sessions to company standard.
• Inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements.