وصف الوظيفة
Role Overview
Personal Shopping Expert at Land Mark, a global retail and hospitality group with over 2,200 stores across the GCC, Middle East, India, Southeast Asia, and Africa.
Company Overview
Land Mark is a UAE-based retail and hospitality group established in 1973 with a single store in Bahrain. The group operates 25 plus value-led, own-built brands across retail, hospitality, food, and leisure, including Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, and Funcity.
Babyshop, one of Land Mark's leading brands, specializes in children's products and accessories with over 230 stores across 13 countries in the Middle East, North Africa, and Asia. Babyshop serves over 100 million customers worldwide and offers a comprehensive range of products from newborns to teenagers, including clothing, baby essentials, nursery items, strollers, car seats, and toys from brands such as Juniors, Giggles, Eligo, Lee Cooper, Disney, Hello Kitty, Graco, Joie, Hauck, Nuna, Cybex, Babyzen, Philips Avent, Tommee Tippee, Medela, and Dr. Brown's. Child safety is at the core of Babyshop's operations, with all products meeting the highest safety standards.
Role Purpose
Maximize store sales and achieve sales targets by providing expert advice and delivering the highest level of customized and personal customer service to individual shoppers.
Key Responsibilities
Service & Sales
- Listen well and communicate clearly with customers.
- Build a base of loyal and repeat customers.
- Increase the Average Transaction Value (ATV).
- Set the highest level of customer service standard for sales.
- Provide a shopping experience which is easy, productive, and inspiring.
- Deliver expert product knowledge.
- Make recommendations based on suggestive selling and upselling aligned with customer needs.
- Take excellent care of customers by satisfying needs, exceeding expectations, and providing individual attention.
- Get to know customers' likes and dislikes to make every shopping visit pleasant and satisfying.
- Show initiative to ensure you meet customers' needs.
- Build relationships in stores to gain customer support.
- Meet individual and team sales targets by gaining repeat business.
- Ensure unsold goods are returned to the right departments.
- Keep information about clients private.
- Comply with store security procedures including payment, packing, and collection.
Support
- Advise on promotions and fast-selling lines.
- Maintain detailed knowledge of merchandise and products stocked in the store.
- Provide information about customers' likes, dislikes, and opinions to the relevant department.
- Prepare Store Grading at Class and SubClass levels to determine the Width and Depth of Ranges for Large, Medium, and Small stores with Order quantities where applicable.
Qualifications & Experience
- 25 years old and above.
- Mothers preferred.
- Science or Nurse background preferred.
Additional Information
- Role title: Personal Shopping Advisors (PSA).