Personal Shopper

Role Overview

Personal Shopper at Al Tayer Group in Dubai, UAE. This role focuses on initiating and driving specialist and personalized selection for exclusive customers in an in-store setting, actively contributing to maximizing customer satisfaction and fostering loyalty through tailored interactions and curated luxury experiences.

Role Purpose

Deliver exceptional personalized shopping experiences to high-end customers by understanding their unique preferences, recommending curated luxury products, and building long-term relationships that drive customer loyalty and expand the Ounass Personal Shopping customer database.

Key Responsibilities

Client Service & Relationship Management

• Understand the unique preferences and desires of high-end customers in an offline setting, recommending a curated selection of luxury products to assist them in making informed and stylish purchasing decisions.
• Analyze the shopping behaviors of discerning customers in a face-to-face environment, delivering a superior standard of customer service through a highly personalized approach that caters to their luxury preferences.
• Foster and nurture relationships with key luxury customers by offering them exclusive previews of new arrivals, access to premium promotions, and invitations to upscale events and activities hosted by Ounass.
• Develop, grow, and solidify relationships with luxury customers through offline interactions, contributing to the expansion of the Ounass Personal Shopping customer database, including referrals and fostering long-lasting, loyal clientele.

Market Insights & Buying Support

• Provide insights into the preferences and desires of luxury customers to assist the buying team in curating an opulent selection of products that meet the demands of the high-end offline market.
• Continuously monitor and analyze high-end offline market trends and competitors' strategies to ensure Ounass remains at the forefront of luxury retail, providing customers with the latest and most exclusive luxury offerings.

Data Management & Confidentiality

• Ensure the highest level of confidentiality regarding customers' personal information, strictly using this data for Ounass' exclusive offline services and adhering to the strictest data protection standards.
• Maintain a meticulously up-to-date database of exclusive luxury customers, including all relevant offline touchpoints to provide a seamless and personalized shopping experience.

Qualifications & Experience

• 3–5 years retail experience with premium or lifestyle brands.
• High School or "O" Levels education.

Skills & Competencies

• Exceptional client service and relationship-building skills.
• Strong communication and interpersonal abilities.
• Keen attention to detail and impeccable presentation.
• Sales-driven mindset.
• Deep sense of client service and hospitality.

Additional Information

• English language is required.
• Russian or Arabic language is preferred.