Personal Banking Service Advisor UAEN (PIPELINE )

Role Overview

Personal Banking Service Advisor at Emirates Islamic Bank, a branch-based customer service position located in the UAE.

Company Overview

Emirates Islamic is one of the leading Islamic banks in the UAE, offering a comprehensive range of Shariah-compliant banking products and services for individuals, businesses, and corporations. As a subsidiary of Emirates NBD Group, Emirates Islamic combines modern banking solutions with the principles of Islamic finance to provide an exceptional customer experience.

Role Purpose

To deliver exceptional customer service by handling branch-based banking transactions, resolving customer queries, promoting banking products and services, and ensuring compliance with bank policies and regulatory requirements. The role serves as the first point of contact for customers, enhancing their overall banking experience while contributing to business growth.

Key Responsibilities

Customer Service

• Provide high-quality customer service and address inquiries efficiently.
• Greet customers and identify their needs.
• Explain bank products and services to customers.
• Handle complex customer transactions and enquiries.
• Handle customer complaints and service issues, ensuring timely resolution.

Transaction Processing

• Process customer transactions including account opening, account maintenance, fund transfers, cheque services, and service requests.
• Process customer transactions including deposits, withdrawals, loan payments, and non-cash transactions.
• Handle large amounts of cash and ensure that cash drawers are balanced and accurate.
• Balance daily transactions and reconcile discrepancies.
• Ensure accuracy and compliance in all transactions and documentation.

Digital Banking & Product Promotion

• Assist customers with digital banking enrollment and self-service channels.
• Identify customer needs and promote relevant banking products such as accounts, cards, deposits, loans, and insurance solutions.
• Support branch sales and service targets through effective customer engagement.

Supervision & Training

• Supervise the teller team and ensure that they are meeting performance standards and goals.
• Provide training and coaching to the teller team on customer service, transaction processing, and banking products and services.
• Conduct regular performance reviews and provide feedback to tellers.

Administrative Tasks

• Maintain accurate records of transactions and customer interactions.
• Assist with opening and closing the branch, including setting up and shutting down the cash drawers and equipment.

Compliance & Risk Management

• Adhere to Anti-Money Laundering (AML), KYC, and internal control requirements.
• Maintain knowledge of banking products, policies, and regulatory guidelines.
• Ensure the teller team is following bank policies and procedures.
• Monitor transactions for potential fraudulent activity.
• Complete required training and maintain knowledge of industry regulations.

Qualifications & Experience

• Bachelor's degree in Business Administration, Finance, Banking, or a related field.
• 1-3 years of experience in banking, customer service, sales, or branch operations.
• Fresh graduates with strong customer service orientation may also be considered.

Skills & Competencies

• Strong customer service and relationship management skills.
• Excellent communication and interpersonal abilities.
• Sales and cross-selling aptitude.
• Knowledge of banking products and services.
• Attention to detail and accuracy.
• Problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office and banking systems.

Additional Information

• Competitive salary and benefits.
• Career development and growth opportunities.
• Comprehensive training programs.
• Collaborative and customer-focused work environment.
• Exposure to a wide range of retail banking products and services.