Performance Expert

Role Overview

The Performance Expert is responsible for monitoring, analyzing, and reporting operational performance across transportation services to ensure compliance with Employer requirements and contractual obligations. This is a regular employee position at AtkinsRéalis.

Company Overview

AtkinsRéalis is a world-class engineering services and nuclear organization that connects people, data and technology to transform the world's infrastructure and energy systems. The organization works with industry partners, clients, and a global team of consultants, designers, engineers and project managers to engineer a better future for the planet and its people.

Role Purpose

The Performance Expert supports the Performance Manager in establishing performance frameworks, measuring key performance indicators (KPIs), identifying operational trends, and driving continuous improvement initiatives. The role works closely with operators, contractors, and stakeholders to evaluate service delivery performance, verify data accuracy, and provide actionable insights that enhance operational efficiency, reliability, customer experience, and overall service quality.

Key Responsibilities

Performance Monitoring & Analysis

• Monitor operational performance against established KPIs, service levels, and contractual obligations.
• Collect, validate, and analyze performance data from operators and service providers.
• Track performance trends and identify deviations from agreed targets.
• Analyze reliability, availability, maintainability, and operational performance indicators.
• Review operational datasets to ensure data integrity, consistency, and accuracy.

Performance Measurement & Frameworks

• Support the development and implementation of performance measurement frameworks.
• Prepare performance scorecards and benchmark operational results against industry standards.
• Develop and maintain performance dashboards, reports, and analytical tools.
• Utilize business intelligence tools to support performance analysis and decision-making.

Compliance & Audits

• Conduct performance audits and assessments to ensure compliance with contractual requirements.
• Monitor operator and contractor compliance with contractual KPIs and service requirements.
• Review contractor submissions, performance reports, and supporting evidence.
• Identify contractual performance risks and escalate issues where required.
• Ensure adherence to relevant regulatory, operational, and safety performance standards.

Continuous Improvement

• Identify operational inefficiencies and recommend improvement initiatives.
• Conduct root cause analysis for performance issues and recurring service disruptions.
• Support the development and monitoring of corrective and preventive action plans.
• Assess the effectiveness of improvement initiatives and recommend further enhancements.
• Contribute to continuous improvement programs aimed at enhancing service quality and operational efficiency.

Reporting & Insights

• Support monthly, quarterly, and annual performance reviews.
• Generate regular performance reports for the Employer, management team, and stakeholders.
• Consolidate data from multiple sources and present actionable insights.
• Present analytical findings and recommendations to management and project stakeholders.

Digital Transformation & Tools

• Support the automation and digitalization of performance monitoring processes.

Stakeholder Engagement

• Liaise with operators, contractors, and internal departments to resolve performance-related issues.
• Participate in performance review meetings, workshops, and governance forums.
• Support the Employer in evaluating contractor performance and service quality.
• Foster collaboration across technical, operational, and commercial teams to achieve performance objectives.
• Assist in preparing performance assessments for contract management purposes.

Qualifications & Experience

• Bachelor's Degree in Engineering, Transportation, Operations Management, Business Analytics, Statistics, Information Systems, or a related discipline.
• Minimum 7–10 years of experience in performance management, operations analysis, or service performance monitoring.
• Experience within transportation, public transport, mobility, rail, metro, bus, aviation, or large infrastructure projects is preferred.
• Demonstrated experience in KPI management, performance reporting, and operational analytics.
• Experience working in client-side, consultancy, operator, or transportation authority environments is desirable.
• Familiarity with performance-based contracts and service-level agreements (SLAs).
• Professional certifications in Performance Management, Data Analytics, Business Intelligence, or Project Management are advantageous.

Skills & Competencies

• Strong knowledge of KPI frameworks and performance management methodologies.
• Experience in operational performance analysis and reporting.
• Knowledge of transportation operations and service delivery environments.
• Proficiency in Power BI, Tableau, Excel, or similar data visualization and reporting tools.
• Strong analytical and quantitative problem-solving skills.
• Understanding of reliability and operational performance concepts.
• Experience in managing large datasets and producing executive-level reports.

Additional Information

• Tax-free salary.
• Life insurance coverage.
• Medical insurance.
• Annual leave balance.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation and housing allowances.
• Employee Wellbeing Program offering 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.