PEOPLE TECHNOLOGY ANALYST

Role Overview

People Technology Analyst at NMDC Group. This role provides end-user support for HR and related business applications, resolves application issues, and ensures smooth operation of people technology systems.

Role Purpose

Enable people technology systems by supporting end-users, resolving application issues, and driving continuous improvement through requirements gathering, testing support, data analysis, and reporting. Contribute to system stability, user adoption, and business decision-making while supporting end-user enablement through documentation and training.

Key Responsibilities

End-User Support & Issue Resolution

• Provide first-line support to users of HR and business applications, ensuring timely resolution of system-related issues and effective escalation where required.
• Investigate, analyze, and document application issues, ensuring accurate tracking and follow-up in coordination with relevant IT and system teams.

Requirements & Testing

• Engage with business stakeholders to understand, define, and document system requirements for enhancements, fixes, and new functionalities.
• Support system testing activities by preparing test scenarios, executing functional testing, and validating system changes prior to deployment.

Data Analysis & Reporting

• Extract, analyze, and interpret system data using queries to identify trends, anomalies, and opportunities for process and system improvements.
• Develop and maintain dashboards and reporting solutions that provide clear and actionable insights for management and business users.

Documentation & Training

• Maintain clear and structured documentation including user guides, process flows, and system reference materials to support end-user understanding.
• Create training materials and user enablement content, including step-by-step guides and video-based tutorials to improve system adoption.

Stakeholder Collaboration & Continuous Improvement

• Collaborate closely with IT, HR, and other business functions to ensure effective implementation of system changes and continuous system enhancement.
• Monitor system performance and user feedback to identify opportunities for continuous improvement and improved user experience.
• Manage multiple support and enhancement requests while ensuring accuracy, prioritization, and adherence to agreed service expectations.

Qualifications & Experience

• Bachelor's degree in computer science or related discipline, or equivalent.
• Minimum 5 years of relevant experience in similar roles and industries.