People Operations Manager

Role Overview

People Operations Manager at Hilton. The role manages all human resources functions for the hotel, including recruitment, training, compliance, payroll, benefits, and team member relations.

Role Purpose

Ensure the hotel attracts, develops, and retains qualified team members while maintaining full compliance with federal and state employment regulations, managing payroll and benefits equitably, and fostering positive employee relations across all levels of the organization.

Key Responsibilities

Recruitment & Hiring

• Instruct management staff in effective recruiting and interviewing techniques using verbal presentations and written directions.
• Conduct initial interviews for all positions.
• Analyze recruitment sources and meet with external agencies to ensure Affirmative Action compliance.
• Ensure applicant tracking is up to date and within company guidelines.

Training & Development

• Monitor team member development and utilization to maximum potential.
• Control implementation, administration and monitoring of all training programs.
• Facilitate training classes.
• Analyze and review current and proposed training methods.
• Consult with and make recommendations to management staff for improvement.

Compliance & Governance

• Ensure compliance with all federal and state regulations and court rulings pertaining to Human Resources.
• Review current management practices to maintain compliance.
• Supervise the hotel's Affirmative Action Plan compliance.
• Implement new procedures and communicate new requirements verbally and in writing.

Payroll & Benefits Administration

• Manage the hotel's payroll, wage and benefits programs.
• Control administration of wages and benefits to ensure accurate and equitable application.
• Analyze and apply information from moderately complex reports and manuals.
• Perform moderately complex calculations for salary and benefit administration.
• Forecast departmental expenses.

Team Member Relations & Conflict Resolution

• Manage all team member relations.
• Provide and promote positive team member relations for non-union hotels.
• Ensure the Open Door policy is communicated and managed effectively.
• Provide assistance, guidance and counseling to the General Manager, management staff and line team members.
• Listen to and interpret concerns and objectives and seek solutions.
• Monitor for fair and consistent practices across all policies and programs.
• For unionized hotels, assist in negotiating contracts and settlements.
• Handle grievances, mediations and arbitrations on a day-to-day basis for unionized properties.

Qualifications & Experience

• Thorough knowledge of human resources practices and procedures.
• Considerable knowledge of state and federal laws and regulations pertaining to human resources matters.

Skills & Competencies

• Ability to deal effectively with all team members and employee representatives.
• High levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively in English both verbally and in writing.
• Ability to prepare official memoranda and correspondence.
• Ability to provide clear and meaningful instructions, guidance and counseling.
• Basic mathematical skills for moderately complex calculations.
• Ability to use a calculator and moderately complex computer systems.
• Ability to type to prepare written correspondence.
• Visual ability to observe team members in the workplace, analyze operations and detect situations of concern.

Additional Information

• Full details are available on the employer's original posting.