People Operations Associate

Role Overview

People Operations Associate at Tamara, based in the UAE.

Company Overview

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region, serving millions of users and partnering with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Saudi Arabia's first fintech unicorn, backed by Sanabil Investments (a wholly owned company by the Public Investment Fund), SNB Capital, and Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Role Purpose

As the first point of contact for employees throughout their journey, you will handle day-to-day HR operations from pre-boarding through off-boarding, ensure full compliance with UAE labour legislation, and partner closely with the PRO, Finance, IT, and insurance providers to deliver process excellence in a multicultural environment.

Key Responsibilities

Pre-Boarding & On-Boarding

• Manage end-to-end onboarding for all new employees.
• Maintain electronic files of all employees in compliance with internal policy.
• Collect hiring documents, coordinate IT setup, and schedule orientation sessions.
• Liaise with UAE PRO on entry visas, work permits, and Emirates ID issuance.
• Prepare employee files in line with GDPR and local data-privacy rules.

Employee Support

• Serve as the primary HR help-desk, responding to employee inquiries within 24 hours.
• Issue HR letters, salary certificates, NOCs, and process dependent visa additions.

Visas & Immigration

• Drive end-to-end Golden Visa applications for employees and dependents.
• Monitor visa, Emirates ID, and contract expiries, ensuring 100% timely renewals.

Benefits Administration

• Manage medical insurance enrolments, claims, and deletions.
• Reconcile monthly insurance invoices.
• Recommend benefit enhancements based on employee feedback.

Off-Boarding

• Collect company assets and deactivate system access for departing employees.
• Complete visa cancellations and issue end-of-service letters.
• Prepare final settlement instructions.

Compliance & Policy

• Keep HR policies current with UAE labour law and DIFC/Free-Zone regulatory updates.
• Maintain audit-ready records and support external and internal audits.

Qualifications & Experience

• Bachelor's degree in HR, Business Administration, or related field.
• 2–3 years in an HR operations or People Associate role within the UAE.
• Solid grasp of UAE Labour Law, free-zone regulations, and visa processes.
• Solid experience in Payroll is highly desirable.
• Familiarity with Golden Visa procedures and payroll coordination is highly desirable.

Skills & Competencies

• Proficient with HRIS platforms such as HiBob, SuccessFactors, BambooHR, or Zoho People.
• Proficient with MS Office and Google Workspace.
• Exceptional attention to detail and organisational skills.
• Clear, empathetic written and verbal communication.
• English is a must; Arabic is a plus.
• Service-oriented mindset with the ability to manage multiple priorities simultaneously.