Pediatric – Trauma PIPS Coordinator-Operations Management

Role Overview

Pediatric – Trauma PIPS Coordinator-Operations Management at Sheikh Shakhbout Medical City (SSMC). This role is based at SSMC and reports to the Trauma Program Manager.

Role Purpose

Design and manage the implementation, operations, and evaluation of strategic programs and functions within SSMC to improve clinical outcomes associated with the care of the pediatric trauma population. Develop, implement, and evaluate the trauma program and performance improvement and patient safety (PIPS) plan under the direction of the Trauma Program Manager.

Key Responsibilities

Performance Improvement and Patient Safety

• Participate in Quality Management and Performance Improvement activities across the trauma program.
• Identify patient care, system, and process issues and trends.
• Assist with chart reviews, data collection, and preparation for case presentations.
• Work with the Trauma Medical Director, Trauma Program Manager, and all other departments in the investigation and resolution of issues and performance improvement activities related to trauma care delivery.
• Monitor, review, and report data extracted from the trauma registry and all other relevant reports.
• Participate in case reviews, track PIPS reviews and action plans, and design and implement practice guidelines.
• Update the trauma performance improvement plan (PIPS) annually.
• Identify, document, and resolve process issues with documented action plans.

Clinical Guidelines and Standards

• Assist in the development and revision of administrative policies and clinical nursing guidelines and standards of care for program patients in collaboration with appropriate disciplines.
• Align program with industry best practices and recommend process improvements.

Program Leadership

• Develop and maintain a pediatric trauma Performance Improvement and Patient Safety program.
• Serve as technical expert in program development.
• Provide guidance to all employees involved in the program.
• Provide performance feedback on program employees to applicable managers.
• Evaluate and report to departmental and organizational senior management on program status and changes.

Service Delivery

• Role model service excellence in interactions with internal and external constituents.
• Establish strong cooperative relationships with applicable leaders by providing information, tools, and services necessary to improve program outcomes.

Communication

• Design and orchestrate the delivery of applicable communication to internal and external constituents.
• Demonstrate excellent oral and written communication using a variety of methodologies.
• Coordinate presentations and ensure consistent communication related to the program.
• Participate in the review of program processes.
• Recommend and participate in implementation of process improvements.
• Monitor and measure process changes.
• Facilitate cross-functional performance improvement teams.

Research and Collaboration

• Support the Research Coordinator to enable program research.
• Collaborate with other appropriate departments and entities (internal and external) for all research opportunities relating to the trauma program.
• Coordinate clinical care guidelines and research collaboration.
• Support local, regional, and national involvement in trauma system development.

Resource Management

• Work with other relevant program operations managers to design the trauma registry to facilitate performance improvement activities, trend reports, and research while protecting confidentiality.

Strategic Planning

• Work collaboratively with appropriate stakeholders to develop the strategic plan for the trauma program both internally and externally.

Professional Development and Representation

• Participate in departmental meetings, attend conventions, conferences, workshops, and other professional meetings to extend learning and represent SSMC.
• Participate in various hospital processes related to quality, research, and leadership with focus on program goals and patient satisfaction.

Administrative Operations

• Facilitate development and execution of PIPS program.
• Perform other miscellaneous duties as assigned.

Qualifications & Experience

Required

• Clinical Bachelor's Degree, preferably BSN or medical/para-medical degree.
• Current national professional license or equivalent.
• Certified proof of yearly CME.
• Two years of pediatric trauma care experience or general pediatric nursing.

Desired

• Trauma Outcomes Performance Improvement Course completion (if not, within 6 months of starting the role).
• Trauma Program Manager Course completion.
• Recognized Registrar Certification CAIS or CSTR.
• Injury Scaling Certification (current edition AIS15).
• ICD Coding Certification.
• Quality Management Certification.
• TNCC or ATCN Certification.
• BLS, ACLS, PALS/ENPC Certification.

Additional Information

• All duties and requirements must be performed consistent with SSMC Health Performance Standards.