PBX Telephone Operator

Role Overview

PBX Telephone Operator at Hilton Hotels. You will handle incoming telephone calls and deliver exceptional guest experiences through professional, friendly communication and support.

Company Overview

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands with a founding vision to fill the earth with the light and warmth of hospitality. Hilton has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.

Role Purpose

As a PBX Telephone Operator, you spread the light and warmth of hospitality by delivering memorable experiences through exceptional phone support. You respond promptly and professionally to guest inquiries and requests, maintain knowledge of hotel services and operations, support emergency response efforts, and leverage communication technology to enable daily operations.

Key Responsibilities

Guest Communication

• Provide exceptional phone support with an upbeat and friendly attitude to all guest calls
• Respond promptly and professionally to guest inquiries and requests

Operations & Knowledge

• Maintain relevant knowledge of hotel services, amenities, and operations
• Leverage PBX system, computer applications, and other technology to support daily operations

Emergency Support

• Relay accurate, detailed information to appropriate teams during emergency situations

Skills & Competencies

• Proficiency with PBX telephone systems
• Proficiency with computer applications
• Professional communication
• Ability to remain calm and accurate during emergencies

Additional Information

Hilton's core values include a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and a focus on urgency and discipline in every moment.