Payers Management Account Manager (2023730)

Role Overview

Payers Management Account Manager (2023730) at Nahdi. This role serves as the primary liaison between NUPCO and Nahdi for the Wasfaty program, based on-site at Nahdi locations.

Role Purpose

Manage strategic relationships with NUPCO, MOH, and government entities while ensuring SLA compliance, facilitating issue resolution, and driving collaborative initiatives and business development opportunities to achieve program objectives and maintain high stakeholder satisfaction.

Key Responsibilities

Stakeholder Relationship Management

• Build and maintain strong, trust-based relationships with key stakeholders at NUPCO, MOH, and relevant government entities.
• Act as the primary point of contact for stakeholder inquiries, escalations, and partnership discussions.
• Coordinate regular business review meetings to discuss performance, KPIs, service improvements, and business priorities.
• Collaborate with GROMS, Operations, Commercial, and Finance teams to identify and drive business growth opportunities while ensuring compliance with relevant requirements.

Business Development

• Develop strategic relationships with key account stakeholders through regular business meetings, presentations, and ongoing engagement.
• Represent Nahdi effectively with external stakeholders while maintaining strong awareness of market dynamics, stakeholder priorities, and emerging opportunities.
• Identify and support future business growth opportunities to strengthen partnerships, ensure business continuity, and expand the value of the Wasfaty program.

Program Alignment & SLA Management

• Monitor and ensure adherence to contractual obligations, agreed KPIs, and SLA performance standards.
• Collaborate with internal teams to identify and address operational gaps that may impact compliance, service quality, or overall performance.
• Support the Wasfaty Department Manager in renegotiating terms, enhancing agreements, or expanding the program scope as required.

Issue Resolution & Communication

• Serve as the focal point for resolving challenges related to service delivery, claims, system integration, and stakeholder requirements.
• Facilitate clear and timely communication between NUPCO/MOH and relevant internal stakeholders.
• Prepare escalation reports, coordinate required actions, and ensure proper follow-up until issues are resolved.

Reporting & Performance Insights

• Provide regular feedback and insights to the Wasfaty Department Manager on external stakeholder expectations, market trends, and program performance.
• Contribute to performance reviews by providing data-driven insights to support effective decision-making.
• Participate in cross-functional projects and initiatives that strengthen stakeholder collaboration and enhance overall program value.
• Ensure effective execution of KPIs to maximize Wasfaty commission and overall performance.
• Match financial reports with dispensing data by tracking quantities and values dispensed and analyzing their impact on Wasfaty commission, profitability, revenue per prescription, and overall project performance.
• Identify and report performance variances, recommend corrective actions, and discuss outcomes during monthly financial review meetings.

Revenue & Financial Performance

• Develop and monitor regional revenue targets based on targeted regional penetration share and expansion plans for non-covered regions.
• Manage portfolio dispensing performance and Authorized vs. Alternative switching based on availability KPIs, supported by daily coordination with internal stakeholders and NUPCO.
• Coordinate with Merchandise Planning on the ranging and inventory management of Wasfaty-flagged items.
• Monitor revenue, commission, profitability, and dispensing performance to identify opportunities for sustainable business growth.

Qualifications & Experience

• Bachelor's degree
• 3–5 years of relevant experience

Skills & Competencies

• Oracle RMS or other ERP systems
• MS Office Suite
• Arabic
• English

Additional Information

• Work Environment: 90% indoors, 10% outdoors
• Working Days: 5 days per week
• Days Off: 2 days per week
• Working Hours: 8:00 AM – 5:00 PM with 1-hour break