وصف الوظيفة
Role Overview
Patient Relations Executive at Metabolic Health, a technology-enabled healthcare provider specializing in metabolic care. The role is based at one of three Dubai locations: Grove Mall, Al Barsha; Dubai Silicon Oasis; or 268 Al Wasl Rd, Jumeirah 1.
Company Overview
Metabolic Health is a pioneering healthcare provider focused on transforming metabolic care through advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise. The clinic delivers highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions, leveraging digital health tools including CGM, wearable devices, AI-driven insights, and remote monitoring platforms to improve clinical outcomes and patient experience.
Role Purpose
The Patient Relations Executive plays a vital role in welcoming and assisting patients, enhancing overall patient satisfaction, and improving front-desk workflows. The ideal candidate is warm, professional, and customer-focused with experience in hospitality, healthcare, or luxury service industries.
Key Responsibilities
Patient Reception & Hospitality
- Welcome, greet, and assist new and returning patients with professionalism and warmth.
- Guide patients through the check-in process, ensuring a smooth and stress-free experience.
- Provide essential information about clinic services, appointments, and procedures.
Patient Experience & Satisfaction
- Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well cared for.
- Act as the primary point of contact for patient inquiries and concerns, providing timely and helpful responses.
- Gather patient feedback to identify areas for improvement and enhance service quality.
Workflow & Process Improvement
- Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow.
- Collaborate with medical and administrative teams to enhance scheduling and coordination.
- Identify gaps in patient experience and propose improvements to workflows and service delivery.
Coordination & Communication
- Ensure seamless communication between patients, healthcare providers, and administrative staff.
- Coordinate with the operations team to ensure an efficient and welcoming clinic environment.
- Assist in managing appointment scheduling, follow-ups, and patient reminders.
Digital & Administrative Support
- Utilize digital health tools and the clinic's electronic medical records (EMR) system to support patient interactions.
- Handle basic administrative duties, such as updating patient records and managing appointment schedules.
Safety & Infection Control
- Understand, follow, and support all hospital infection control programs to ensure patient and staff safety.
Qualifications & Experience
- Bachelor's degree in Hospitality, Business Administration, Healthcare Management, or a related field is preferred.
- 2+ years of experience in a guest relations, front-desk, or customer service role, preferably in healthcare, hospitality, or luxury services.
Skills & Competencies
- Strong interpersonal skills with a patient-first mindset.
- Excellent verbal and written communication skills in English (Arabic is a plus).
- Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail.
- Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools.