Patient Admin Supervisor

Role Overview

Patient Admin Supervisor at NMC Healthcare. This role manages clinic coordinators and guest service staff across the organization's clinic network.

Role Purpose

Provide oversight of all administrative functions within the Guest Services division. Efficiently guide and manage clinic coordinators and guest service staff while modeling behaviors that align with the company's promise of creating positive patient experiences and delivering service excellence.

Key Responsibilities

Leadership & Team Management

• Guide and manage clinic coordinators and guest service staff.
• Supervise clinic coordinators to prepare performance analysis of guest service executives.
• Organize regular refresher trainings to keep staff updated on required outcomes.
• Establish and maintain good rapport and cooperative working relationships with physicians, departments, and staff.

Operations & Service Delivery

• Provide oversight to deliver the highest level of service excellence through efficient management of all administrative functions of the Guest Services division.
• Perform daily rounds and meet with doctors and patients to fulfill their requirements.
• Minimize waiting time in each clinic.
• Ensure compliance with all policies and procedures regarding operations.
• Follow established protocols and policies.

Stakeholder Coordination

• Coordinate with other departments including Insurance, Finance, and Nursing to ensure the consumer/patient journey is smooth and efficient.
• Work at maintaining communication and cooperation across all departments.

Quality & Issue Resolution

• Resolve concerns, issues, and complaints and escalate matters appropriately when further investigation is required.
• Ensure patient and employee confidentiality is always maintained.

Reporting & Strategic Alignment

• Provide input to the Operations Manager to work towards budgeted targets in each clinic.
• Exemplify the company's vision, mission, and values.
• Represent the organization in a positive and professional manner.

Qualifications & Experience

• Bachelor's Degree.