Patient Admin Executive

Role Overview

Patient Admin Executive at NMC Healthcare. Responsible for greeting patients, registering new patients, managing appointments, processing billing and insurance, and handling administrative support at the medical facility.

Role Purpose

Deliver efficient front-office and administrative support to ensure smooth patient flow, accurate financial processing, and compliance with hospital policies and procedures.

Key Responsibilities

Patient Reception & Management

• Greet patients upon arrival, direct them to appropriate departments, and provide routine information about the hospital when necessary.
• Register new patients and ensure records of current patients are kept up to date.
• Maintain working knowledge of the Hospital Information System, clinic times, appointment durations, doctor duty rosters, and appointment booking procedures.
• Handle telephone inquiries from patients and provide information to the respective doctor or nurse for call backs.
• Manage appointments including no-shows, rescheduling, and confirmations.

Billing & Insurance

• Provide information to patients about medical insurance coverage.
• Collect payments and co-payments based on insurance eligibility.
• Provide claim forms to patients requesting reimbursement.
• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
• Ensure all charges are accurately recorded in patient accounts, reflecting correct services, dates, and codes.
• Issue bills and invoices to patients for outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide patients with detailed statements and assistance in understanding charges and payment options.
• Collect co-pays, deductibles, and outstanding balances at time of service.
• Ensure billing practices comply with legal and insurance requirements.

Financial Operations

• Facilitate daily cash collection, credit card slips, and cheque deposits at the designated location within hospital premises.
• Ensure timely and accurate processing at the end of each shift, adhering to finance protocols standards.

Communications & Administration

• Check emails daily and respond to queries in a timely manner.
• Perform duties as specified in the duty roster, including handling patients, telephone calls, cash, and back-office work.

Compliance & Quality

• Ensure operations are carried out uniformly according to hospital policies and procedures.
• Strictly adhere to NMC regulations and policies, especially those related to infection control, patient safety, and JCI.
• Maintain patient and staff confidentiality.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
• Handle complaints in a structured, timely, and professional manner that is fair, courteous, and respectful of privacy.
• Participate in hospital training programs.
• Support Continuous Quality Improvement and participate in quality assurance activities of the service.
• Maintain a safe and clean reception area by complying with procedures, rules, and regulations.

Teamwork & Interpersonal

• Exercise effective interpersonal skills in dealings with department staff, colleagues, and management.
• Contribute to team effort by accomplishing related results as needed.
• Follow the duty schedule as assigned by team leader or supervisor, including different shift timings as per departmental need.

Qualifications & Experience

• College Diploma in any discipline or related field.