Patient Admin Executive

Role Overview

Patient Admin Executive at NMC Healthcare. Provide a range of administrative and patient-facing duties including greeting patients, registration, billing, insurance inquiries, telephone support, and email management.

Role Purpose

Deliver efficient patient reception, registration, and administrative services that ensure smooth facility operations, accurate financial processing, and high-quality patient experience while maintaining confidentiality and compliance with hospital policies.

Key Responsibilities

Patient Reception and Care

• Greet patients upon arrival, direct them to appropriate departments, and provide routine information about the hospital.
• Handle telephone inquiries from patients and relay information to the respective doctor or nurse for call backs.
• Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
• Exercise effective interpersonal skills in dealings with department staff, colleagues, and management.

Appointment Management

• Manage appointments including handling no-shows, rescheduling requests, and patient confirmations.
• Maintain working knowledge of the Hospital Information System, clinic times, appointment duration, doctor duty rosters, and appointment booking procedures.

Patient Registration and Records

• Register new patients and ensure records of current patients are up to date.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
• Maintain patient and staff confidentiality.

Insurance and Billing

• Provide information about medical insurance coverage to patients.
• Collect payment and co-payment based on insurance eligibility.
• Provide claim forms to patients requesting reimbursement.
• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
• Ensure all charges are accurately recorded in the patient's account, reflecting correct services, dates, and codes.
• Issue bills and invoices to patients for outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide patients with detailed statements and assistance in understanding their charges and payment options.
• Collect co-pays, deductibles, and outstanding balances at time of service.
• Ensure billing practices comply with legal and insurance requirements.

Financial Operations

• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within hospital premises.
• Ensure timely and accurate processing at the end of each shift, adhering to finance protocol standards.

Communications and Administrative Support

• Check emails daily and respond to queries in a timely manner.
• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.

Compliance and Quality

• Ensure operations are carried out uniformly according to hospital policies and procedures.
• Strictly adhere to NMC's regulations and policies, especially those related to infection control, patient safety, and JCI.
• Ensure complaints are handled in a structured, timely, and professional manner that is fair, courteous, and respectful of privacy.
• Identify problems and contribute to continuous improvement of department services.
• Support Continuous Quality Improvement and participate in all quality assurance activities of the service.
• Participate in hospital training programs.
• Follow the duty schedule as assigned by the team leader or supervisor, including different shift timings as per department need.

Qualifications & Experience

• College Diploma in any discipline or related field.

Skills & Competencies

• Strong interpersonal, verbal, and written communication skills.
• Strong analytical and problem-solving skills.
• Excellent command of oral and written English. Arabic language desirable but not essential.
• Ability to think critically and maintain a high level of confidentiality.
• Proficiency in MS Office.

Additional Information

• Shift work required, including different shift timings as per department need.