Patient Admin Executive

Role Overview

Patient Admin Executive at NMC Healthcare. This role is responsible for providing a range of administrative and patient-facing duties including greeting patients, registration, billing, insurance, and general office support within the medical facility.

Role Purpose

To deliver efficient and professional administrative support at the patient interface, managing registration, appointment scheduling, billing, insurance inquiries, and cash handling while maintaining accurate records and ensuring compliance with hospital policies and privacy standards.

Key Responsibilities

Patient Services & Reception

• Greet patients upon entry to the medical facility and direct them to appropriate departments.
• Provide routine information about the hospital when necessary.
• Confirm and register new patients and ensure records of current patients are kept up to date.
• Maintain working knowledge of the Hospital Information System, clinic times, appointment duration, doctor's duty roster, and appointment booking procedures.
• Participate in appointment management including no-shows, rescheduling of patients, and confirmations.

Telephone & Communication

• Handle telephone inquiries from patients and provide information to the respective doctor or nurse for call backs.
• Check emails daily and respond to queries in a timely manner.

Billing & Insurance

• Provide information about medical insurance coverage to patients.
• Collect payment and co-payment based on insurance eligibility.
• Provide claim forms to patients who wish to claim reimbursement.
• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
• Ensure all charges are accurately recorded in the patient's account, reflecting correct services, dates, and codes.
• Issue bills and invoices to patients for outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide patients with detailed statements and assistance in understanding their charges and payment options.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
• Ensure billing practices comply with legal and insurance requirements.

Cash & Financial Processing

• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises.
• Ensure timely and accurate processing at the end of each shift, adhering to finance protocol standards.

Operations & Compliance

• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
• Ensure operations are carried out uniformly according to hospital policies and procedures.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Follow the duty schedule as assigned by the team leader or supervisor, which includes different shift timings as per departmental need.
• Strictly adhere to NMC's regulations and policies, especially those related to infection control, patient safety, and JCI standards.
• Maintain patient and staff confidentiality.

Quality & Continuous Improvement

• Ensure complaints are handled in a structured, timely, and professional manner that is fair, courteous, and respectful of privacy.
• Identify problems and contribute to continuously improving the department's services.
• Support Continuous Quality Improvement and participate in all quality assurance activities of the service.
• Participate in hospital training programs.

Teamwork & Professional Conduct

• Contribute to team effort by accomplishing related results as needed.
• Exercise effective interpersonal skills in dealings with department staff, colleagues, and management.

Qualifications & Experience

• College Diploma in any discipline or related field.

Skills & Competencies

• Strong interpersonal, verbal, and written communication skills.
• Strong analytical and problem-solving skills.
• Excellent command of oral and written English.
• Arabic language desirable but not essential.
• Ability to think critically and maintain a high level of confidentiality.