Patient Admin Executive

Role Overview

Patient Admin Executive at NMC Healthcare. Location is not specified in the source material.

Role Purpose

Manage patient reception, appointment scheduling, billing, and administrative operations while maintaining compliance with hospital policies, infection control standards, and patient confidentiality.

Key Responsibilities

Patient Engagement & Reception

• Greet patients and direct them to appropriate departments.
• Provide routine information about the hospital when necessary.
• Handle telephone inquiries from patients and relay information to respective doctors or nurses for callbacks.
• Exercise effective interpersonal skills in dealings with department staff, colleagues, and management.

Appointment Management

• Manage appointments including tracking no-shows, rescheduling patients, and confirming bookings.
• Maintain working knowledge of the Hospital Information System, clinic times, appointment duration, doctor's duty roster, and booking procedures.

Patient Registration & Records

• Register new patients and ensure records of current patients are kept up to date.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
• Maintain patient and staff confidentiality.

Insurance & Payment Processing

• Provide information about medical insurance coverage to patients.
• Collect payment and co-payment based on insurance eligibility.
• Provide claim forms for patients requesting reimbursement.
• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
• Ensure all charges are accurately recorded in the patient's account, reflecting correct services, dates, and codes.
• Issue bills and invoices to patients for outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide patients with detailed statements and assistance in understanding charges and payment options.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Ensure billing practices comply with legal and insurance requirements.

Cash & Finance Management

• Facilitate daily cash collection, credit card slips, and cheque deposits at the designated location within hospital premises.
• Ensure timely and accurate processing at the end of each shift, adhering to finance protocol standards.

Communications & Correspondence

• Check emails daily and respond to queries in a timely manner.
• Assist in basic translation as and when required.

Operations & Compliance

• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
• Ensure operations are carried out uniformly according to hospital policies and procedures.
• Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
• Follow the duty schedule assigned by team leader or supervisor, including different shift timings as per departmental need.
• Strictly adhere to NMC's regulations and policies, especially those related to infection control, patient safety, and JCI.

Quality & Service Improvement

• Ensure complaints are handled in a structured, timely, and professional manner that is fair, courteous, and respectful of privacy.
• Identify problems to continuously improve department services.
• Support Continuous Quality Improvement and participate in all quality assurance activities of the service.
• Participate in hospital training programs.
• Contribute to team effort by accomplishing related results as needed.

Qualifications & Experience

• College Diploma or Graduate in any discipline or related fields.
• One year as trainee receptionist preferred.

Skills & Competencies

• Active and good interpersonal skills.
• Pleasing personality.
• Excellent command of oral and written English.
• Arabic desirable but not mandatory.