Patient Admin Executive

Role Overview

Patient Admin Executive at NMC Healthcare, providing reception, appointment management, registration, and billing support to ensure efficient hospital operations and high-quality patient experience.

Role Purpose

Provide efficient patient reception, appointment management, registration, and billing support to ensure smooth hospital operations and high-quality patient experience while maintaining strict confidentiality and compliance standards.

Key Responsibilities

Patient Reception & Information

• Greet patients, direct them to appropriate departments, and provide routine information about the hospital when necessary.
• Handle telephone inquiries from patients and provide information to the respective doctor or nurse for callbacks.
• Check emails daily and respond to queries in a timely manner.
• Maintain patient and staff confidentiality.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.

Appointment Management

• Manage appointments including no-shows, rescheduling of patients, and confirmations.
• Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor's duty roster, and procedures for booking appointments.

Patient Registration & Records

• Register new patients and ensure the records of current patients are up to date.

Billing & Insurance

• Provide information about medical insurance coverage to patients.
• Collect payment or co-payment based on insurance eligibility.
• Provide claim forms in case the patient wants to claim reimbursement.
• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
• Ensure that all charges are accurately recorded in the patient's account, reflecting the correct services, dates, and codes.
• Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide patients with detailed statements and assistance in understanding their charges and payment options.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Ensure billing practices comply with legal and insurance requirements.

Financial & Administrative Duties

• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
• Follow the duty schedule as assigned by the team leader or supervisor, which includes different shift timings as per the need of the department.

Compliance & Quality Standards

• Ensure operations are carried out uniformly according to the hospital policies and procedures.
• Strictly adhere to NMC's regulations and policies, especially those related to infection control, patient safety, and JCI.
• Participate in Hospital training programs.
• Support Continuous Quality Improvement and participate and contribute to all quality assurance activities of the service.
• Ensure complaints are handled in a structured, timely, and professional manner which is fair, courteous, and respectful of privacy, to identify problems and to continuously improve the department's services.

Team & Workplace Responsibilities

• Exercise effective interpersonal skills in dealings with department staff, colleagues, and management.
• Contribute to team effort by accomplishing related results as needed.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations.

Qualifications & Experience

• College Diploma or Graduate qualification in any discipline or related field.
• 1 year as trainee receptionist preferred.

Skills & Competencies

• Active and good interpersonal skills.
• Pleasing personality.
• Excellent command of oral and written English.
• Arabic desirable but not mandatory.
• Basic translation assistance as and when required.