Patient Admin Executive

Role Overview

Patient Admin Executive at NMC Healthcare. This role is based at a medical facility and combines front-of-house patient engagement with back-office administration and billing operations.

Role Purpose

Deliver comprehensive patient administration support by managing patient interactions, appointment scheduling, registration, billing, insurance coordination, and cash handling, while maintaining compliance with hospital policies, infection control standards, and data privacy regulations.

Key Responsibilities

Patient Services & Communication

• Greet patients upon arrival, direct them to appropriate departments, and provide routine information about the hospital.
• Handle telephone inquiries from patients and relay information to the respective doctor or nurse for call backs.
• Check emails daily and respond to queries in a timely manner.
• Maintain working knowledge of the Hospital Information System, clinic times, appointment duration, doctor duty rosters, and appointment booking procedures.

Appointment & Registration Management

• Manage appointment scheduling, including handling no-shows, rescheduling, and patient confirmations.
• Register new patients and ensure records of current patients are kept up to date.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.

Billing & Insurance

• Provide information about medical insurance coverage to patients.
• Collect co-payments and payments based on insurance eligibility.
• Provide claim forms to patients who wish to claim reimbursement.
• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
• Ensure all charges are accurately recorded in the patient account, reflecting correct services, dates, and codes.
• Issue bills and invoices to patients for outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide patients with detailed statements and assistance in understanding charges and payment options.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Ensure billing practices comply with legal and insurance requirements.

Financial Operations

• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises.
• Ensure timely and accurate processing at the end of each shift, adhering to finance protocol standards.

Compliance, Quality & Safety

• Strictly adhere to NMC regulations and policies, especially those related to infection control, patient safety, and JCI standards.
• Ensure operations are carried out uniformly according to hospital policies and procedures.
• Maintain patient and staff confidentiality.
• Ensure complaints are handled in a structured, timely, and professional manner that is fair, courteous, and respectful of privacy.
• Identify problems and contribute to continuous improvement of department services.
• Support Continuous Quality Improvement and participate in all quality assurance activities of the service.
• Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
• Participate in hospital training programs.

Teamwork & Professional Conduct

• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
• Exercise effective interpersonal skills in dealings with department staff, colleagues, and management.
• Contribute to team effort by accomplishing related results as needed.

Qualifications & Experience

• College Degree or Diploma in any discipline or related field.

Additional Information

• Follow the duty schedule as assigned by the team leader or supervisor, which includes different shift timings as per department needs.