Patient Admin Executive

Role Overview

Patient Admin Executive at NMC Royal Hospital, responsible for front-line patient administration, appointment management, financial processing, and administrative support across the hospital.

Role Purpose

Deliver efficient patient-facing administration and reception services while managing appointments, patient records, financial transactions, and back-office operations to support hospital workflows and ensure patient satisfaction.

Key Responsibilities

Patient Reception & Support

• Greet patients, direct them to appropriate departments, and provide routine information about the hospital when necessary.
• Handle telephone inquiries from patients and provide information to the respective doctor or nurse for call backs.
• Register new patients and ensure the records of current patients are up to date.
• Maintain a safe and clean reception area by complying with procedures, rules, and regulations.

Appointment Management

• Manage appointments including handling no-shows, rescheduling patients, and confirmations.
• Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor's duty roster, and procedures for booking appointments.

Financial Processing & Insurance

• Provide information about medical insurance coverage to patients and collect payment and co-payment based on insurance eligibility.
• Provide claim forms in case the patient wants to claim reimbursement.
• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.

Operations & Compliance

• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
• Check emails daily, ensuring you respond to queries in a timely manner.
• Ensure operations are carried out uniformly according to the hospital policies and procedures.
• Contribute to team effort by accomplishing related results as needed.
• Participate in Hospital training programs.

Quality & Patient Experience

• Ensure complaints are handled in a structured, timely, and professional manner which is fair, courteous, and respectful of privacy, to identify problems and to continuously improve the department's services.