وصف الوظيفة
Role Overview
Parts Advisor at Ali & Sons Holding LLC. The role is based in the UAE and focuses on delivering excellent counter sales service for automotive parts.
Role Purpose
Meet counter sales requirements while ensuring that parts inventory, sales records, and associated documentation are maintained accurately and appropriately.
Key Responsibilities
Counter Sales & Customer Service
- Greet customers professionally and provide a welcoming counter sales experience.
- Advise customers on part numbers, prices, availability, and suitable alternatives.
- Provide guidance on the proper use and care of parts, as well as specialized products and services.
- Understand customer requirements and provide accurate, professional advice on parts and related products.
Documentation & Administration
- Prepare accurate parts estimates, quotations, delivery orders, and sales invoices.
- Maintain accurate sales records to support inventory control and follow up on outstanding records.
- Explain and follow parts return and warranty policies, as well as expected delivery dates for customers and technicians.
- Prepare and follow up on Loss Sales Reports to identify missed sales opportunities.
Inventory & Systems Management
- Operate computerized inventory and re-ordering systems effectively.
- Maintain accurate inventory and related records.
- Coordinate with the Ordering Section to source requested parts and follow up on lead times and delivery status.
Credit & Compliance
- Follow established credit terms and credit sales procedures for the Parts Dealers Network.
Store & Displays
- Assist with designing and maintaining an attractive and effective accessories display.
- Maintain a clean, organized, and professional working area.
Supporting Functions
- Provide support and coverage for the Service Advisor whenever required.
- Perform other duties and responsibilities assigned by the Parts Sales Supervisor / Procurement & Stores Manager.
Qualifications & Experience
- Education: A Degree or Diploma in Material Management or a related field is preferred.
- Experience: Minimum 2 years of experience in a comparable working environment.
- Language: Fluency in English is essential.
Skills & Competencies
- Computer literate with strong skills in computerized warehouse and inventory management systems.
- Strong communication and coordination skills when dealing with customers, technicians, suppliers, and internal teams.
- Collaborative approach with the ability to support colleagues and contribute to overall team performance.
- Accountability and ownership.
- Effective communication.
- Professional integrity.
- Creative problem-solving.
- Positive initiative and motivation.
- Flexibility and adaptability.
- Teamwork and collaboration.
- Strong customer relationship management.
- QHSE awareness.
Additional Information
- Benefit from a professional environment focused on teamwork and development.
- Opportunities to build and advance your career within a reputable organization.
- Exposure to leading automotive brands, products, and systems.
- Work within a culture that values accountability, customer service, accuracy, and operational excellence.
- Part of a well-established and diversified business group in the UAE working with globally recognized automotive brands as their sole distribution agent in the UAE.
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