Part-Time/Full-time Fashion Consultant (Emiratisation) (Abu-Dhabi)

Role Overview

Fashion Consultant (Part-Time/Full-Time), Chalhoub Group, Abu Dhabi. This is an Emiratisation opportunity.

Company Overview

Chalhoub Group is a luxury retail partner and creator in the Middle East with over seven decades of heritage. The Group operates a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group employs over 16,000 talented professionals across eight countries in the Middle East with a presence in LATAM and holds Great Place to Work® certification in several markets. Sustainability is embedded in strategy, with membership in the United Nations Global Compact, signatory status of the Women's Empowerment Principles, and a commitment to reach Net Zero by 2040.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional Guest Experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Targets

• Achieve individual and collective sales targets.
• Drive sell-throughs within the store.

Customer Experience & Data

• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Drive client relationships within an omnichannel approach.
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Support in-store CX initiatives.

Marketing & Loyalty

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.

Operational Excellence

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within Service-Level Agreement (SLA) timelines.

Product & Strategic Input

• Provide pre-buying feedback on products.
• Provide input to what is working well and what is not working well within the store.

People & Culture

• Drive eNPS through people experience initiatives and culture.

Qualifications & Experience

• Strong English communication skills.

Additional Information

• This is an Emiratisation opportunity.
• Benefits include healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Chalhoub Group is committed to diversity, equity, and inclusion and welcomes all applicants regardless of gender, age, race, religion, national origin, or disability status.
• The Group offers enriching learning and development opportunities and exposure to different assignments within the role or through internal mobility.