Part-Time Fashion Consultant - Versace, Mall of the Emirates (Emiratisation)

Role Overview

Part-Time Fashion Consultant at Chalhoub Group's Versace store, Mall of the Emirates, Dubai. This is an Emiratisation role.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands across luxury, fashion, beauty, and art de vivre categories, plus luxury watches, jewellery, and eyewear. The Group operates over 750 experiential retail stores, online platforms, and mobile apps across seven countries, employing 14,000 skilled professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse" as an innovation hub, incubator, and accelerator for regional and international start-ups and small businesses. The Group is a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles, embedding sustainability at the core of its business strategy.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Targets

• Achieve individual and collective sales targets.
• Drive sell-throughs within the store.

Customer Relationship Management

• Drive client relationships within an omni-channel approach.
• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Ensure customer data is properly captured in adherence to marketing team requirements.

Customer Experience

• Deliver exceptional guest experience.
• Support in-store CX initiatives.
• Provide input to what's working well and what is not working well within the store.
• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service-Level Agreement).

Business Intelligence & Feedback

• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Provide pre-buying feedback on products.

Marketing & Engagement

• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.

People & Culture

• Drive eNPS through people experience initiatives and culture.

Skills & Competencies

• Strong English communication skills.

Additional Information

• Contract type: Part-time.
• Benefits include health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Chalhoub Group is committed to inclusion and diversity and welcomes all applicants regardless of gender, age, race, religion, national origin, or disability status.