Part-Time Fashion Consultant - Tory Burch, Galeries Lafayette | Dubai Mall (Emiratisation)

Role Overview

Part-Time Fashion Consultant at Tory Burch, Galeries Lafayette | Dubai Mall, Chalhoub Group, Dubai.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories, including luxury watches, jewellery, and eyewear. The Group provides luxury experiences across over 750 experiential retail stores, online, and through mobile apps. Chalhoub Group employs 14,000 skilled professionals across seven countries and is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse," an innovation hub, incubator space, and accelerator for start-ups and small businesses. Chalhoub Group is committed to sustainability as a core business strategy, is a member of the United Nations Global Compact Community, and is a signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Targets

• Drive sell-throughs within the store.
• Achieve individual and collective sales targets.

Customer Experience & Relationships

• Deliver exceptional guest experience.
• Drive client relationships within an omni-channel approach.
• Support in-store CX initiatives.
• Ensure click and collect services are conducted within Service Level Agreements (SLAs).

Data & Insights

• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Provide pre-buying feedback on products.
• Provide input on what is working well and what is not working well within the store.
• Ensure customer data is properly captured in adherence to marketing team requirements.

Loyalty & Marketing

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.

Operations & Compliance

• Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs).

Culture & Engagement

• Drive eNPS through people experience initiatives and culture.

Qualifications & Experience

• Strong English communication skills.

Additional Information

• Contract type: Part-Time.
• This position is designated for Emiratisation.
• Competitive benefits package includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Learning and development opportunities and exposure to different assignments available.
• Internal mobility options supported.