Part-Time Fashion Consultant - The Deal, Dubai Outlet Village (Emiratisation)

Role Overview

Part-Time Fashion Consultant at Chalhoub Group, The Deal, Dubai Outlet Village. This is an Emiratisation opportunity.

Company Overview

Chalhoub Group is a luxury retail partner and creator of experiences in the Middle East with over six decades of operation. The Group operates as a hybrid retailer with eight owned brands and over 300 international brands across luxury, fashion, beauty, watches, jewellery, and eyewear categories. It operates over 750 experiential retail stores, online platforms, and mobile apps across seven countries with 14,000 skilled professionals. Ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®, the Group has established "The Greenhouse" as an innovation hub, incubator, and accelerator. Chalhoub Group is committed to sustainability as a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experiences and supporting the implementation of CRM, CX, and key customer and people initiatives in-store.

Key Responsibilities

Sales & Targets

• Drive sell-throughs within the store.
• Achieve individual and collective sales targets.

Customer Experience & Data

• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Drive client relationships within an omni-channel approach.
• Support in-store CX initiatives.
• Drive eNPS through people experience initiatives and culture.

Operations & Compliance

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service-level agreement).

Product & Marketing

• Provide pre-buying feedback on products.
• Keep abreast of all brand social media activities and campaigns.
• Support with in-store marketing events and activations.
• Promote loyalty program (MUSE) and stay up-to-date with app offerings.

Insights & Improvement

• Provide input on what is working well and what is not working well within the store.

Qualifications & Experience

• Strong English communication skills.

Additional Information

• This is a part-time position.
• Chalhoub Group offers health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within role or through internal mobility.
• Chalhoub Group welcomes all applicants and ensures equal opportunity without regard to gender, age, race, religion, national origin, or disability status.