Part-Time Fashion Consultant, Kids Around - Dubai Mall (Emiratisation)

Role Overview

Part-Time Fashion Consultant at Kids Around, Dubai Mall, Chalhoub Group, Dubai. This position is available for Emiratisation.

Company Overview

Chalhoub Group is a luxury retail leader in the Middle East with over six decades of experience. The Group operates over 750 experiential retail stores, online platforms, and mobile apps, representing eight owned brands and over 300 international brands across luxury, fashion, beauty, watches, jewellery, and eyewear. The Group employs 14,000 skilled professionals across seven countries and is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. Chalhoub Group operates "The Greenhouse", an innovation hub and accelerator for regional and international start-ups and small businesses. The Group is committed to sustainability as a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional Guest Experience and supporting the implementation of CRM, CX, and customer and people initiatives in-store.

Key Responsibilities

Sales & Performance

• Drive sell-throughs within the store
• Achieve individual and collective sales targets
• Provide pre-buying feedback on products

Customer Experience & Relationships

• Deliver exceptional Guest Experience
• Drive client relationships within an omni-channel approach
• Support in-store CX initiatives
• Promote loyalty program (MUSE) and stay up-to-date with app offerings
• Ensure click and collect are conducted within Service-Level Agreements (SLAs)

Data & Insights

• Collect data on customer behaviour, top sellers, and slow movers for business review input
• Ensure customer data is properly captured in adherence to marketing team requirements
• Provide input on what is working well and what is not working well within the store

Operations & Standards

• Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs)
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns

People & Culture

• Drive eNPS through people experience initiatives and culture

Qualifications & Experience

• Strong English communication skills

Additional Information

• This position is part-time
• Health care benefits
• Child education contribution
• Remote and flexible working policies
• Exclusive employee discounts
• Learning and development opportunities
• Exposure to different assignments within role or through internal mobility